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asking for photo of damaged item/s

Hello , everyone , just wanted to know if any sellers have been told off for asking for photoes of a damaged item/s before refunding , I have done this recently , and the customer said I am disrespectful and how dare I question their integrity , what...

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  • 4 replies
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Resolved! Combined postage now that eBay charges Final value feed including postage

I'd really appreciate any advice from other sellers on this one. Currently have my first lot of listings up, since the change in commission structure. Now that ebay's commission includes my postage costs, I will obviously make even less per item. If ...

Being called a 'scammer'.

Hi everyone, I just need to vent. A buyer was impatient at not receiving goods, so I offered a refund as he was starting to get nasty. I said I would refund as soon as he sent stamps back to me after they had arrived. He said if I didn't refund he wo...

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  • 1434 Views
  • 9 replies
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Cancel a cancel request?

Ok so I auctioned off an item, it sold, it has been 5 days since the auction ended and it was a 7 day auction and the "bidder" pretty much started bidding from day one, I have tried to contacted him many time (I have kept it civil) sent him invoices ...

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  • 331 Views
  • 2 replies
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Rounding up on Final fee for Items

I apologise if this has been mentioned before in another thread but I can’t find anything on it. I’ve only just started using eBay labelling as its now cheaper than using Aust Post CnS. My question is why has the item that I sold been rounded up by 1...

AUSTRALIA POST CHANGES, LETTER POST DELIVERY

Most of my parcels are sent letter post as it,s the only way I can offer free postage,If Aus Post cut back to 2 or 3 day delivery on letter post my feedback will be basically destroyed.This is just another kick in the guts for us sellers trying to co...

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  • 5 replies
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Stopping an auction

Can someone remind me what is the limit of time to stop an auction that contains bids? Is it 48hs?

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  • 2 replies
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Resolved! no communication from buyer, error on listing

I listed an item with the incorrect sizing.Didnt realise my error until the item was purchased and I was packing the item for postage.I have sent 2 messages to the buyer once on the 08/06 & again on 11/06.The buyer has not acknowledged the 2 messages...

combine multiple orders from a single buyer to reduce postage

How do I combine multiple orders from a single buyer? I'm hoping to reduce their postage cost. The ebay help suggest a way of doing this in "Seller Manager". I'm not sure if I have this. I don't have an ebay store.Any help would be appreciated.Cheers...

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  • 240 Views
  • 1 replies
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US customers can no longer purchase in one transaction?

Over the past month or so, several buyers in the USA have told me they're being taken to Paypal immediately after buying an item in my store, rather than being given the option of continuing shopping, then requesting a total at the end. Has something...

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  • 648 Views
  • 5 replies
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