My ParcelPoint return never arrived but on the basis of incomplete tracking information, Ebay refunded the buyer. The first tracking information is from the ParcelPoint internet site. The second tracking information was provided to me by ParcelPoint staff. The first information is very incomplete, but is used by Ebay.
Track your parcel
Track your parcel using your tracking reference
6Z9NRJ-ZZZQU3G3
Tracking details for 6Z9NRJ-ZZZQU3G3
eBay Return
ParcelPoint Tracking ID:
6Z9NRJ-ZZZQU3G3
Status:
Arrived
Registered:
28 October 2018 04:18 PM
Date
Time
Event
23 Oct 2018
12:30 PM
Parcel awaiting approval.
23 Oct 2018
12:30 PM
Parcel approved.
23 Oct 2018
12:32 PM
Parcel booked.
24 Oct 2018
03:55 AM
Parcel dropped off at ParcelPoint.
24 Oct 2018
03:55 AM
Parcel lodged with courier.
24 Oct 2018
11:38 AM
Parcel in transit.
28 Oct 2018
04:18 PM
Parcel arrived.
Parcel ARRIVED is not the same as Parcel DELIVERED, but Ebay judged that the buyer should get his money refunded as they believed it is the same. In this case, Parcel arrived meant parcel arrived back at the Depot.
In fact, the parcel was never delivered, as shown by the tracking information provided to me by ParcelPoint staff.
I enquired of ParcelPoint about what had happened to my parcel. Their helpful staff provided me with much more detailed tracking information, which made clear that the parcel could not be delivered due to insufficient address, and was returned to the sender (RTS, PARCEL RETURNED).
It also made clear that the parcel had been returned to their Depot and signed for there as RTS - and that what was meant by ‘Parcel arrived’ - arrived back at the Depot.
From: edipod@couriersplease.com.au
Subject: POD information for CPAP9CZ0855184
Date: 6 November 2018 at 1:25 pm
Consignment # CPAP9CZ0855184
Date 24 Oct 2018
Delivery ETA 26 Oct 2018
Dead Weight Declared 3 kg
Volume Declared 0.001 m3 / 1 kg
Service I44 - D Customised Block & BK
Status Delivered
1 of 1
Delivered at 28 Oct 2018 14:27:48 by driver 713
POD RTS
References 6Z9NRJ-ZZZQU3G3
Items/Coupons CPAP9CZ0855184001
CPAP9CZ0855184001 (CPPL TRACKER)
24 Oct 2018 8:37 am 0243 (MELT)
1 item has been picked up
24 Oct 2018 10:59 am 9803 (MEL) 1 item is in transit (Melbourne - Sydney)
CPS0200006291
25 Oct 2018 3:02 am 0209 (SYD) Your item(s) have arrived in depot
25 Oct 2018 5:03 am 0209 (SYD) 1 item is in transit (Sydney - Coffs Harbour)
CPF0000004813
26 Oct 2018 5:59 am 2449 (COFFS
HARBOUR)
Your item(s) is in transit (Sydney - Coffs
Harbour) CPF0000004813
26 Oct 2018 6:21 am 2459 (COFFS
HARBOUR)
1 item been loaded for delivery
26 Oct 2018 6:22 am 2459 (COFFS
HARBOUR)
Failed to deliver 1 item
Note: Return to Sender - Insufficient Address
26 Oct 2018 10:21 am 2449 (COFFS
HARBOUR)
1 item is in transit (Sydney - Coffs Harbour)
CPF0000003626
27 Oct 2018 12:59 am 0209 (SYD) 1 item has been accepted in Depot
28 Oct 2018 2:27 pm 0713 (SYD) 1 item has been delivered
signed for by RTS
DELIVERED BACK TO THE DEPOT!!
When I appealed Ebay's decision, my appeal was rejected on the basis that the buyer had provided evidence that the parcel was delivered. That of course was untrue - arrived does not equal delivered.
"After reviewing this case, we decided to keep the original outcome. We weren't able to grant your appeal because the buyer provided valid proof that the return was delivered."
So much for VALID PROOF. In fact, the parcel ARRIVED back at the Depot (28 Oct) on its way back to the buyer.
So much for the value of tracking when Ebay have staff who don't understand what they are doing or even talking about
And so much for being a top-rated seller, with 4481 one-off sales, if this is the kind of treatment you get from Ebay.
No Cigar, Ebay.
Meanwhile - back at the ranch - not a cheep from the buyer!!
I wish I could provide advice for what to do from here, but eBay are notoriously difficult to communicate with once they make their mind up about something, unfortunately.
You could alsways try contacting PayPal, from the perspective that the refund was unauthorised due to the buyer not meeting the return conditions, and if they won't help, contact the FOS and see if that makes a difference.
This really seems to be a problem ParcelPoint have to address, though, since it is their tracking summary that doesn't actually indicate the status correctly which has caused the problems. 
