Pay Pal account frozen

[myeightkids2010]

Hello all. Sent the wrong item to overseas. Found out and then sent the right item after the buyer decided not to accept a refund, However the uyer had started a refund request and this has frozen the funds in PayPal. Item has now been received and I have asked the buyer to remove the refund request - no action to date. What can I do next?

[clarry100]

I don't think it will be the entire account that is frozen, just the funds associated with this particular transaction. This is normal.

If there was tracking on the replacement item sent out and that shows the item as delivered I would thinbk the funds freeze could be lifted.

But you might need to call PayPal and discuss it with them