PayPal and eBay Order Status Issue

[digital*ghost]

I know there have been instances in the past where no emails were sent notifying of a payment via PayPal, and occasionally also payments have taken a while to be processed and appear, but I've never had this one before so thought I'd check here and see if anyone else is experiencing something similar.

An item sold this morning, the buyer is a regular customer and has always made payment immediately. This morning however, there is no PayPal notification, but when I check sold items there's an alert on the transaction - the one that appears when buyers leave a note to seller via checkout (checkout is currently showing as not complete, though ?:| ).

Anyway, when I click the link to view the tranaction details and message, it shows that the buyer selected PayPal via the checkout. So I logged into PayPal to check the balance, but there is no record of any payment there.

I've sent a message asking them to confirm payment details, if any, but in the mean time I thought I'd see if anyone knows if this usually means payment has actually been made, but there's just a delay in processing? (in both eBay and PayPal >_>).

[the3coopers]

Sounds to me like they went through checkout, chose Paypal, maybe even entered their Paypal Password... but didn't do that final step of clicking "confirm payment"

[digital*ghost]

Sounds to me like they went through checkout, chose Paypal, maybe even entered their Paypal Password... but didn't do that final step of clicking "confirm payment"

Maybe, though I've done that myself a few times (on purpose) and can't see how that would then show what it's showing on my side of things as when I haven't confirmed payment then go back later to pay again, I can still choose between the various payment methods offered (unlike if you confirm bank deposit, which then shows as the method selected to the seller on transaction details). Plus I wouldn't think any messages entered and saved would show up as a note unless it was actually submitted.

But who knows, it seems this has happened to other sellers and from the buyer's side everything looks like the transaction went through without a hitch.

No reply yet, so will probably have to contact them directly if I haven't heard anything or nothing changes tomorrow.

[digital*ghost]

Sounds to me like they went through checkout, chose Paypal, maybe even entered their Paypal Password... but didn't do that final step of clicking "confirm payment"

As it turns out, I think you were right.

That's so bizarre (not that you were right, lol, that's not a surprise :^O), but that eBay recorded the message to seller on my side, yet couldn't actually display it until payment was properly completed. A good thing, though - the buyer said they thought they had paid, but actually hadn't, if their message hadn't been noted I wouldn't have picked up on it at all and just thought it was waiting payment, while they thought they had paid.

[the3coopers]

As it turns out, I think you were right.

That's so bizarre (not that you were right, lol, that's not a surprise :^O),

I have a lot of distraction here in the early evenings, and it's very common for me to do that exact same thing... get 3/4 way through paying and then forget to click "confirm".