PayPal charged me 13% (not including eBay fee)

[albarks]

I sold an item for $50 and PayPal charged me $6.53 as the fee. This does not include the eBay fee which is $4.95.

This is a 23% total selling fee!

PayPal support have only sent automated responses when I attempt to contact them.

All my other PayPal Fees are around 3% but this one's much higher. Has this happened to anyone else??

[jensmanchester-australia]

Sounds like you might have sold it to a buyer registered in another country as the fees are higher when the buyer is from another country. This will happen even if the buyer has the delivery address as within Australia.

[albarks]

Yes but the cross border fee is 1% not 10%.

[pennyforum14]

How much was the shipping?  Paypal fees are charged on the full amount paid by the buyer, not just the purchase price.

[albarks]

Shipping was "Free"

[cherry*135]

Example for a sold item in Paypal account:

Total amount:		$9.50 AUD
Fee amount:		-$0.55 AUD
Net amount:		$8.95 AUD

For the item you sold, does it say - total amount $50 and $6.53 in the fee amount box?

[albarks]

Yes that's exactly what is says.

And the Net ammount is $43.47

[cherry*135]

Very weird. Hope you can get a response from Paypal soon.

Did you contact them by phone?

1800 073 263 (toll free)
+61 2 8223 9500

Our service hours:

• 6am to 10pm AEST Monday to Friday
• 8am to 7pm AEST Saturday and Sunday

[albarks]

I have recieved a response from a person at PayPal since I started this thread and I'll quote you some of it:

"Thank you for contacting PayPal.

I can confirm that you have received a payment for $50.00 AUD minus the payment receiving fee of $6.53 AUD.

Transaction fees can range from 1.1% to 2.6% + $0.30 AUD. If you receive a payment from a non Australian PayPal account, you're charged a 1.0% cross border fee.

There is no fee when you pay for a purchase or when you use your PayPal balance to send money or make a payment."

[cherry*135]

That is just a stock answer and doesn't answer your query.

It would be better to phone Paypal and speak to someone about it.