Payment not recognised dispute

[itemz12]

I sold my laptop, communicated with buyer, payment received and posted out with tracking number. Couple of days later buyer opened a payment not recognised dispute, buyer refused to reply to my emails and now ebay have witheld my money. eBay is not sure how long will it takes to close the dispute because they have to wait for the 3rd party bank to investigate. I am new to this dispute, how long does this dispute takes and any advice to expedite it (I really want my money or laptop back)? Thank you.

[jellybirddesigns]

Get on to Chat and tell them the same as what I've written above.

It's so crazy that they would penalise a seller who has sent an item as ordered to the address given.

My only other thought is to get hold of your bank and ask them to look into it.

[itemz12]

Chatting now with eBay, paymnet now are all handled by eBay no more Paypal. Sigh

[itemz12]

Still waiting for the appeal, this is the fradulent eBay buyer that stole my laptop and money (see attached).

[jellybirddesigns]

Sorry to hear it's still under appeal.

Unfortunately you cannot "name and shame" on the boards - a moderator will most likely remove identifying details.