We use regular large letter mostly so we have no tracking. Therefore we have to self-insure.
We always check their FB history for any patterns first.
Then politely ask them a couple of questions.
Please validate we have used the correct address? Yes... It does happen. They get it wrong sometimes.
Please check with you local PO to see if they are holiding it. They don't always leave a card.
Once they do these things and they are polite about the whole thing we just send out an immediate replacement item.
If we can see bad FB history we take it a step further.
We let them know we will be raising an Australia Post investigation and that they may be contacted and asked to sign a statutory declaration.
We also let them know we will be reporting their activities to ebay.
Quite often after this the item suddenly shows up.
Sometimes we will still replace the item.
If they persist and are angry about it we will refuse the refund or replacement. This is not very often thankfully.
We are currently trialling another method of putting off the would be scammers. But not prepared to divulge what it is at this time. But does show some promise tho.
We had one that ended badly recently that I have detailed in another thread on here. But we ended up coming thru it OK in the end.
We end up sending out replacements about 1 in 500 items mailed out, so not too bad.
