Picture on DVD was not what was advertised

[dbpetal20026]

Hi I sold a DVD and scanned the back of the DVD and autodialled the information and picture. It turns out the picture was not the same as he Dvd. I have offered to refund the the buyer once when they send it back to me. I presume this is correct?

[cq_tech · Accepted solution]

Not necessarily, as long as it's the same movie as listed. Quite often the database image won't match that of the item, especially with DVDs as the manufacturers occasionally change their artwork, yet the DVD inside is still the same. You may want to explain this to your buyer and ask them if that's OK, and if not tell them that they're welcome to return it for a refund, although if they wish to do that, you should be responsible for the return postage unless you want to cop a neg.

[Anonymous]

agree with above point

Just talk to the buyer about it.. if he isnt happy then offer the refund

'

This is exactly the reason why i take photos of ALL my DVDs that i sell

With my mobile phone and dropbox it really is a quick process to take a couple of photos and add them to my listing that way buyers see exactly what they are buying.

I still see that alot of people use the generic stock photo but i dont

[phorum_junkie*]

The picture should be of the actual item if it is a second hand listing, catalogue pictures should only be used for new items and only the edition being sold should be displayed so I would probably refund the buyer and tell them to keep it. If I did want it back I would pay for the postage.

[cq_tech]

How good of you to be so magnanimous when it's another sellers' money.

It's up to the buyer to decide whether or not he still wants to keep it.

[dylan11235813]

I learn't a new word "magnanimous"

[phorum_junkie*]

How good of you to be so magnanimous when it's another sellers' money.

I am only saying what I would do under the same circumstances. To me it is unacceptable to use a stock photo for a second hand item and even more so if it is not the edition being sold. My ethos has always been that if I have done the wrong thing then the buyer gets to keep the item for free or they get to send it back at my expense if I think the cost of return postage can be recovered by reselling. If the buyer did not want to go with either option I would offer them a partial refund and keep it.

[thecatspjs]

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@dylan11235813 wrote:

I learn't a new word "magnanimous"

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It is not really a word, or vibe, that comes up frequently on these boards either