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Might need a little more info about what you're seeing when you try to use best offer, because although eBay's screen shot is a little oudated, the process is pretty much as they explain it.
eg On the full Sell Your Item page, this is what it shows in the price section, first screen shot shows best offer while unticked, the second screenshot shows best offer ticked and as you can see, the auto accept / decline fields is supposed to appear as soon as BO is ticked (you then just have to tick each one you want to use, since you don't have to use both).
Thanks for the reply.
That doesnt happen in ANY web browser for me.
*This* is what I see whether I use Firefox, Safari or Chrome:
No additional pop up menu appears.
I have tried revising the listing. Nothing.
I have tried revising back to a reg auction and then going back in to revise back to a best offer - nothing.
Ebay's help pages are useless and as you said, outdated.
There are NO options for setting auto decline limits within my ebay profile that I can find anywhere.
Have you tried to click on the little i after Add Best Offer,(that should contain the extra info as it stands
for information),
@go-tazz wrote:Have you tried to click on the little i after Add Best Offer,(that should contain the extra info as it stands
for information),
Shows nothing other than a blurb about the function.
@slaughter_82 wrote:Thanks for the reply.
That doesnt happen in ANY web browser for me.
*This* is what I see whether I use Firefox, Safari or Chrome:
That's odd - as in, your listing form is in a completely different format than mine, normally fewer options and simplified form is via the quick listing tool, which I know you've mentioned you're not using, so I'm not really certain what's causing the difference (just for the sake of anyone who might find themselves with the quick listing format and no access to certain options, there should be a link at the top of the page to switch to the advanced listing tool).
Do you have any "add or remove options" links in the sub-sections? Sometimes additional options can be enabled that way, though on the format I showed above, best offer and auto settings are there by default and can't be disabled.
Not sure if this will help, but some have said saving a listing to draft and then going back in and editing allows you to access additional options.
@slaughter_82 wrote:"Not sure if this will help, but some have said saving a listing to draft and then going back in and editing allows you to access additional options."
I did state above that I have tried this.
There is no other option that comes up when selecting "add best offer".
Sorry, but not quite.
You said you tried revising a listing, which I assumed meant the listing was active and you tried editing it. A draft is a listing that hasn't been submitted to go live, and some people (after doing some googling to actually research your problem and try to get a workable solution) said that it worked for them.
The other thing is...
As I mentioned, my sell your item form is very different from yours, and just out of sheer curiosity, I decided to switch to the quick listing form, which looks very similar (not identical) to the format you have, and likewise does not provide the option to include auto accept / decline amounts:
Whether or not you've been stuck with this mode for one reason or another, I do not know, nor do I know how to switch to the advanced format if you don't have the link to do so.
Sadly, I also don't know why eBay are jerks, so I guess I wasn't any help at all. 
