Hi,
Wondering if anyone else is experiencing issues with postage being incorrectly calculated but only when a mix of free shipping and non free shipping items are purchased in a single order.
A customer just placed an order which contained multiple items, some included free shipping and the others had a shipping cost associated.
The total shipping came to $4.08 HOWEVER it should of been my promotional shipping of $9.95.
I logged out of my account and added the exact same items and quantities to my cart (as a guest) and got the same pricing. However, when I removed the free shipping items, the postage went up each time until ALL free shipping items were removed and then the correct shipping of $9.95 showed.
I have checked my promotion shipping settings and they are ok.
I have spoken to ebay via online chat - they had no idea on how it happened or how to prevent it happening.
Am I missing something obvious or can anyone offer any suggestions?
Thanks.
