Postage charged but not in final payment?

[mr53chay]

Hey, ok so I sold an item for $500, with an agreed postage cost of $65. The buyer made a single offer of $565 so I accepted. I went to invoice it out at $565 with $0 postage and it wouldnt let the buyer pay, saying postage cant be $0. 

I then adjusted it and gave the sale a $65 discount and added $65 in the postage section - total of the invoice equals $565 still...

Now the buyer has paid the invoice, but the ebay payment transaction shows item total $565, with a $65 discount, with $0 postage, meaning its only sent me $500...

I am unsure how it has done this. 

[sugar249]

I'm confused what you have done.  You say $500, with $65 postage.  but than you gave a $65 discount,  which last time I did maths equals $500.

[sandypebbles]

I am also confused

The only thing you have sold on this account recently for $500 shows 'local pick up only'

and

Posts to: 

Will arrange for local pickup only (no postage)

[sugar249]

---

@sandypebbles wrote:

I am also confused

The only thing you have sold on this account recently for $500 shows 'local pick up only'

and

Posts to: 

Will arrange for local pickup only (no postage)

---

Yes I saw that as well,  but figured they may have come to some arrangement to post it,  but even then $65 for postage unless it is going to the wilds of Canada is a bit rich.

[twyngwyn]

Do you have Paypal.....contact the buyer and have them pay postage to that, or your bank a/c

[mr53chay]

The seller agreed to $565 including shipping, he made the offer of $565 and I accepted. I invoiced him at a total of $565 with $0 postage (there was no "free postage" option when invoicing). The seller was not able to accept the invoice as there was an error saying it cant be $0 for postage...

So I did another invoice, this time gave a $65 discount (meaning the total was now $500 for the item), and added $65 in the postage box. The invoice total was $565 again which looked normal and as expected. I was only paid $500, and the ebay payment shows a $565 order, with $0 postage and a $65 discount which makes no sense, as I have the original invoice showing $65 put on it for postage.

Ebay have since told me that the buyer only paid $500, even though the invoice to them shows $565 total.

Ebay had then told me to cancel the order and relist at $500 with $65 shipping, however when I cancel the order, it wants me to refund it as if I was paid $565, even though I was only paid $500...

I do not understand how ebay can ask me to REFUND more then what I was paid for in the first place...

I acknowledge it would of been better to have sold it orignally at 500 with 65 postage, but either way, it was invoiced at 565, I was paid 500, and now they want me to refund 565...

I am still waiting for them to call me back after having spent an hour in chats getting nowhere. 

[mr53chay]

$65 is international express posting an insured autographed poster to someone on the other side of the globe, its no more then what Aus post quoted me. 

[mr53chay]

I am waiting to hear back from the buyer whether ebay actually made him pay the 500, or the invoice amount of 565. Even thought the invoice shows a 565 total, ebay claims the buyer paid 500 which makes no sense to me. 

[twyngwyn]

no, it doesn't make sense....sounds like another glitch.....I hope your buyer is honest with you

[mr53chay]

funny, the buyer just responded saying ebay shows that he was owing $565, yet ebay only charged him $500 which he has also informed me.