@heapsa_bargains wrote:
In my seller dashboard, its "above average". As I said some of the mishaps (2 neutrals) I 100% wear.
One defect is for a buyer requesting to cancel a transaction as someone else was bidding without their knowledge? I agreed = defect.
If you sent a cancellation request with buyer changed mind as the reason you would not have got a defect. You could also have called ebay and told them the buyer's account had been hacked as referenced in the email and could they please cancel the transaction. Would have ensured there was no defect and the buyer would have had to jump through hoops to get their account back.
As for the dvds - listing was for 29 original dvds (yes they were original) and I sent as a 'bonus' copy dvds - this was clearly stated in the listing. Maybe buyer confusion?
It is illegal to own or distribute copies of DVDs, CD, etc. so not only are yu breaking the law you are ensuring the buyer does too.
Nuetral from a non payer? (whom I message twice before dispute opened) - clearly a spiteful reaction. Consider myself lucky it wasn't a negative.
I wonder how tactful you were when contacting them?
Negative feedback was overseas buyer 1st and last time. I no longer sell to overseas buyers as a result of this.
As the comment was removed this one could be unjustified but on its own would not do much damage to your DSRs or defects.
The neutral for the sheets was my bad as was the teletubbie (human error)
I don't think my stars are that bad, I feel I am always going to get pinged for "postage" as I am in W.A.
The answer to that is add the postage cost to your item price and sell with free postage, automatic 5 stars, add to your handling time so projected delivery times are more realistic. Remember it is exactly the same for est coast stated sending to WA,
Harley - I take 0 offence to your comments. I know how I conduct myself and I expect there to be buyer disatisfaction from time to time - I've worked in retail/customer service for some 23 years. Maybe if I was selling the exact same merchandise over and again I would have more consistency in my feedback/stars etc, but I don't.
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See what a trendsetter I am?
