Problems when sending an invoice,

[ibleedcolours]

Hi, I have recently sold an item on eBay and the buyer has requested an invoice to be sent, I tried to send this invoice by selecting send invoice but I am recieving an error message saying:
Warning
The following critical errors have occurred:
A system error has occurred. Please try again.

I really need to send out this invoice, what can I do?.
Thanks

[egyptian-shop]

I had the same problem this afternoon,  just left it for a while and now its back to normal.

[digital*ghost]

I get that message sometimes, and have found that both I and the buyer receive the invoice that was generated, but until I can send through an invoice without getting that message, the buyer also receives an error if they then try to pay. 😞

Most of the time, if I wait a couple of minutes and try re-sending the invoice, it goes through ok and without the error message, but there has been a some issues with the site today (global issues, site outages and other glitches), so the best thing I can suggest is to retry every so often until it goes through ok. (You may wish to send a message to the buyer explaining a system error is preventing the generation of a payable invoice, and until resolved, they may receive multiple email copies). 

[thecatspjs]

You could try log into your account using another browser to see if that does that trick, however I think the problem is likely to be related the broader eBay network problems.

eBay has had some signficant system issues this afternoon and this evening with lots of problems experienced by many.

I would message the buyer to let them know that the eBay website is having some issues, and that you are currently unable to send an invoice, but will do so as soon as eBay fully restores their system.

[bemecollectible]

New problem - the invoice is not loading shipping cost which in turn prevents you from sending the invoice.  Tried on Crome with the same results.  Contacted eBay about the problem and got the canned coustomer response, requested to talk with her boss and he could not be found. 

Ebay needs a tech line to allow Sellers to call in software problems.  Customer assistance is a waste of time becasue they are to busy repeating what is on their flip chart of responses.

[akankshastar]

quit eBay, thats what Im on the verge of doing, im done.

[padi*0409]

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@akankshastar wrote:

quit eBay, thats what Im on the verge of doing, im done.

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Good move with all the negs and neutrals you've given to sellers.....................

[davewil1964]

EIGHT YEARS on I doubt the OP knows or cares about your opinion.

See ya. Don't slam the door. And don't doubt that some of us with time on their hands will check down the line to find you are still an active member.

[sugar249]

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@akankshastar wrote:

quit eBay, thats what Im on the verge of doing, im done.

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Wow did it take you eight years to decide,  

Start your own thread to announce your departure,  well really no, just go, no need to tell us.