Proof of transaction

[rel37]

I have dance studio in Melbourne (Aust) and sell large Dance Mirrors as a side business on Ebay.

We had a customer buy mirrors, we delivered them, they then put a dispute on ebay that they didn’t recognise the transaction, I provided evidence (photos) and a report from our driver delivery application that we did in fact deliver the mirros.

Ebay found in their favour and Ebay have now returned the $318.39 back to the customer. They now have our mirrors and the money.

I have put in a dispute against the customer but have heard nothing as Ebay says they don't respond to these.

I am not able to respond back to the buyer's original dispute as it is closed.

My dance studio has been closed for 12 out of the last 18 months due to the pandemic, my husband and I are in the business together so we don't have other income to draw from to pay the rent on the studio or for our family of five. Selling a few mirrors is how we have been getting by.

I am feeling desperate and unsure what to do about it.

Any help/guidance would be much appreciated.

[papermoon.lady]

You could try live chat and explain you would like to appeal their decision, and if they don't help you can consider the other options mentioned in this thread.

Live chat depends on who is there to assist you when you start the chat. If you are lucky, there might be somebody who actually helps.

[jellybirddesigns]

Just to expand on my earlier post:

1) Tell customer your driver is going over to pick the mirrors up.

2) If denial/refusal, then next step is to see if the police will accept a claim of theft

3) If not, then you can lodge something with the small claims court OR

4) You can also approach a debt collector

The main thing is that you delivered the mirrors to the address that was provided at purchase. The buyer accepted delivery and I guess they signed a delivery order, so you have their signature (?).

The buyer will find it quite hard if having to face a judge in a small claims court and prove that after taking delivery, they then decided that they needed to raise a dispute and claim their money back. That's fraud!

It would have been an entirely different matter if your delivery driver turned up at the address and the occupant had no knowledge of the purchase, as your driver would have returned to you with the mirrors.