on โ25-08-2014 07:20 PM
Hi people just wondering if this is correct.. I sold an item packed it securely as I normally do. The item was under 3 kg. I thought it would fit into a eBay Satchel after being wrapped in newspaper, Bubble wrap and placed in a carton (Cardboard). I was wrong so I wanted to post it. So I Taped the box well together and was going to send it through C & S until I saw the price $ $17.25 From memory. I them went to eBay Labels and selected Medium Box up to 3 kg and the price was $11.70 I printed the label put it in Envelope Enclosed Pouch and went to PO.. Now remember this box is not a standard issue from AP Home Made and slightly larger in height but under 3 kg. I lodged it at the PO and asked the question is this parcel in compliance and was told Yes it is under 3 kg and the label was accepted. When you go to C & S Own Packaging has to be taken to the PO to be sized.. Sellers use eBay Label for packages that may fall into this category. I now have hand packaged a parcel which it just over 4 kg so I have printed a label for the large box will post it tomorrow. Question is how can eBay do it and C & S cannot?
Thank You
on โ25-08-2014 07:27 PM
dunno, confused because all your post runs together with no paragraphs so don't know what you are saying.
One thing I can hang on to - the ebay postage labels still offer the B4 box with up to 5 kg postage for $15.05 with the proviso that you use the Aust Post B4 box - unless you already have an Aust Post box you have to buy one at PO outlet for $3 approx
The C&S no longer offer the B4 box flat rate.
on โ25-08-2014 07:37 PM
@crowsman53 wrote:Hi people just wondering if this is correct..
I sold an item packed it securely as I normally do.
The item was under 3 kg. I thought it would fit into a eBay Satchel after being wrapped in newspaper, Bubble wrap and placed in a carton (Cardboard).
I was wrong so I wanted to post it. So I Taped the box well together and was going to send it through C & S until I saw the price $ $17.25 From memory.
I them went to eBay Labels and selected Medium Box up to 3 kg and the price was $11.70 I printed the label put it in Envelope Enclosed Pouch and went to PO..
Now remember this box is not a standard issue from AP Home Made and slightly larger in height but under 3 kg.
I lodged it at the PO and asked the question is this parcel in compliance and was told Yes it is under 3 kg and the label was accepted.
When you go to C & S Own Packaging has to be taken to the PO to be sized..
Sellers use eBay Label for packages that may fall into this category.
I now have hand packaged a parcel which it just over 4 kg so I have printed a label for the large box will post it tomorrow. Question is how can eBay do it and C & S cannot?
Thank You
on โ25-08-2014 07:39 PM
on โ25-08-2014 08:33 PM
Your PO may have accepted the parcel but if it is checked before delivery it may be returned to you for insufficient postage.
The options in eBay Postage Labels are Flat-rate satchels/boxes or Assessed postage using your own packaging. If you are using your own packaging you need to select Aus Post Parcel Post and enter the weight and size dimensions. If you want to pay flat-rate prices you need to use the correct flat-rate satchel or box.
on โ25-08-2014 09:13 PM
If a parcel has insufficeint postage on it and a senders address, Aust. Post deliver it as normal (in good faith). They then send the sender of the parcel an invoice for the amount of postage owing plus an admin fee.
on โ25-08-2014 11:04 PM
@crowsman53 wrote:Question is how can eBay do it and C & S cannot?
Thank You
C & S can do it on a account that has a AP credit account attached. Still means a bill at the end of the month either way.
on โ26-08-2014 09:55 AM
If the parcel is caught on its journey, you will be billed for underpaid postage. If you do not have your 'sender' address on it, the buyer will be billed for the extra when they pick it up.
Aust post has installed some kind of funky machines that picks up parcels on their journey. It checks the bar code scan and parcel weight/size on its way through the machine.
The parcel you sent is not the correct size for the flat rate postage price offered.
Do this test:
With the parcel you have in your hand ready to send :
Go to Aust Post Calculate postage page.
Key in your postcode and the postcode you are sending to.
Put in the weight of the parcel, and the size (W,L, H). This is what is called cubing. Parcel dosen't go on weight but on cubic size.
Click on Regular and there you have the price that the parcel will cost to post.
It will be far different from the flat rate product box.
I speaketh from experience.
At Australia Post we are constantly striving to improve the efficiency of our operations and to make it as easy as possible for you to use our services. This is why we have partnered with eBay to provide you with the ability to purchase postage for your parcels online and at a lower cost than if your parcel was assessed and processed by our retail staff. We have also recently introduced Dimension Weigh Scan (DWS) equipment that measures and records your parcelโs length, width, height and weight during processing for comparison to what is expected for the label.
As you have paid postage online, this equipment also enables our retail staff to simply provide you with an acceptance scan when you lodge parcels. Not having to perform a full compliance check of postage paid articles is an initiative to provide you with speedier counter service and reduce the time you and our other customers spend queuing for service.
The DWS equipment we use is certified as Legal for Trade by the National Measurement Institute (NMI) of Australia. With this equipment, errors in application of paid labels, such as those you purchase on eBay, will now be routinely detected during processing and underpaid mail invoices issued. We will be assessing articles processed in a calendar month and invoicing for underpaid postage, plus an administration fee of $1.50 for each underpaid article, in the following month.
In relation to your parcel, our assessment is that you are selecting Parcel Post flat rate (standard packaging) label when you should be selecting Parcel Post Parcel (own packaging) label and declaring the dimensions and weight of your package.
With your parcel, reassessed charges are based on the dimensions rather than the physical weight. Please refer to our size and weight guidelines at http://auspost.com.au/parcels-mail/size-and-weight-guidelines.html for details of how cubic weight for domestic parcels is calculated.
In regard to using Australia Post flat rate postage labels with standard packaging available from the Australia Post eBay store please check the following link http://stores.ebay.com.au/australiapoststore.
Had one parcel get caught out. It was in the correct sized box but was not a Aust Post printed box. (was a cleanskin B2 box ).
In my case, they sent the parcel on but billed me for the cubic weight plus the admin fee.
on โ26-08-2014 12:32 PM
I have been told at both my local post offices that the Flat Rate category on C&S and Ebay can be used with any satchels or boxes, providing the dimensions and weights do not exceed those listed for the equivalent category. When I queried this I was assured it was correct, and they used the example of large companies who have their own branded satchels and boxes made. I have posted numerous Ebay and C&S items in plain shurtuff satchels at both locations over recent months and have never had an issue or received a bill.
Sometimes I think AP makes it up as they go along.
on โ26-08-2014 12:57 PM
the information is definitely wrong: see Aust Post site here: https://contactus.auspost.com.au/app/answers/detail/a_id/1265
Can I use my own packaging with the Click and Send flat rate postage labels?
You cannot use your own packaging when using our Click and Send flat rate postage labels.
The Click and Send flat rate postage labels are for use only when combined with our flat rate packaging range. Together, they provide a flat rate postage solution for delivery anywhere in Australia.
You can purchase flat rate packaging from our online shop or ebay ahead of time.