RETURN POLICY---whats the go with this

[2611geoff]

Hi All , i currently have a case INAD and paypal say item may be returned and i should make a full refund.

The item was sold with no return box ticked.

I have no desire to recieve an item back ,  that is not in the condition that is was in ,  when sent , let alone make a full refund.

Any ideas

Thanks in advance

[putney32]

the no Refund button is only for change of mind items

not as described items are of course covered by PayPal's Buyer Protection, and paypal will request the buyer to return the item to the seller by registered or trackable postage for a full refund of item plus original postage.   thats in PayPal's agreement to which we all agreed when signing up.

of course, if you really dont want the item back, just do a full refund via the paypal payment and that'll be the end of it.

[purple.cow]

I won't go into what Paypal does or doesn't say in their terms because most of them can be successfully argued agaisnt by a good lawyer in a court of law.

Paypal/Ebay terms and conditions are NOT always in line with the laws of Australia.

However, what the Fair Trading Act of Australia says is set in concrete for us all.

That says that anyone has a right to return goods to a retailer/seller for immediate and full refund if they are found damaged, unsuitable for the purpose they are intended for, falsely advertised, not of suitable quality etc, etc.

The list goes on a bit ...

BUT, if the item is purchased at auction and meets all the above conditions regarding advertising and quality statements those goods they MAY NOT be returned for refund.

The item may also not be returned for refund if the buyer simpily changes their mind about the purchase, or if the buyer has made an error in size required etc, etc.

The list goes on a bit there too.

I would suggest that the OP checks out the Fair Trading internet site to see which list the item and circumstances falls into before making a massive error that could end up with them finding themselves outside the laws of Australia.

Once you know what you're up against you can argue your case successfully either way, but refusing to refund in full just because YOU don't want the item back is NOT a good enough reason to refuse.

[shypansy]

This is not a court of law, it is ebay, some of what you say I agree with, eg refunds sould not be applicable due to change of mind, as stated in ebays and Paypal policy to which we all agreed to when we signed up.

May be if the OP returns and explains what the buyers issue is,  it really depends on the facts as to how paypal decides, and there are processes to go through to state each side. 

[thecatspjs]

ditto patchoo

and I should know .. I am the self-appointed expert on everything 🙂

[thecatspjs]

of course, if you really dont want the item back, just do a full refund via the paypal payment and that'll be the end of it.

😄 Like

[purple.cow]

*yawn*

My eyes just glazed over reading moorna's post

LOL

As well they might, but if you find yourself caught up in something similar sometime and Paypal argues against your claim you maty well find yourself becoming exceeedingly interested in part or all of it.

I'm afraid to say that no matter what ebay may think or say on their website it is automatically overrun by the federal laws of Australia if ebay's rules conflicts with them shypansy.

[purple.cow]

ditto patchoo

and I should know .. I am the self-appointed expert on everything 🙂

LOL

I certainly would never consider myself the expert in anything.

EXPERT= X marks the spot, Spurt is a drip under pressure.

Is that what you consider yourself to be catspjs 😉

[patchoo78]

LOL

As well they might, but if you find yourself caught up in something similar sometime and Paypal argues against your claim you maty well find yourself becoming exceeedingly interested in part or all of it.

I'm afraid to say that no matter what ebay may think or say on their website it is automatically overrun by the federal laws of Australia if ebay's rules conflicts with them shypansy.

Sure..

Just so you know, retailers don't have to refund for change of mind.. Most department stores will, but I think you'll have a hard time trying to convince the owner of a boutique type store that they have to give you a refund for change of mind.

Some retailers might give you a refund but there is no law that says they have to.

[thecatspjs]

Maybe read other individuals posts, instead of just focusing on crafting your own, then you would know that the honor was bestowed on moi by another poster. 😛