RIP Buyer remorse.

[Anonymous]

From November 1st 'Buyer remorse' as a reason for return will all but cease to exist.

Option A. Pay to return a 'change of mind' for an item cost refund only or

Option B. Get out a microscope, find something significant ( under high magnification )

and have the seller pay everything back AND pay for your return 'online trackable' postage.

[horizon1907]

Stage 1 The Proverbial will hit the Fan BIG TIME, splatttttttttt 🙂 

[harley_babes_hoard]

There will be a huge increase in item not as described claims for certain.

[digital*ghost]

I'd be curious to know if eBay will track how many buyers backtrack from a 'change of mind' reason to an 'item not as described' reason if they see they'll have to pay for postage.

Also, I think if we as sellers are going to keep advertising what I presume will become eBay's veritable "no questions asked money back guarantee", we may as well make it our marketing strategy. 

[Anonymous]

One of the more interesting aspects is that buyers will be required to return an item

to the 'item location' as per listing. This is a good thing and will certainly slow down

off shore sellers advertising 'local' item locations.

The notion that ebay, if asked, will investigate SNAD claims is logistically impossible unless

the investigation result will be be based on the toss of a coin.

Maybe Emma will be dragged out of mothballs...lol

[fixnwear]

digital*

I have talked to someone from Denmark and England few days ago - and they were saying that "buying on Ebay"  and Ebay in general are a laughing stock over there!

Returning items is rife, very easy and convenient - no questions asked - and not a single person aparently has ever been questioned by Ebay over their activities.

One lady was saying that even nice people, those who'd never even consider taking such a blatatnt advantage of anyone are doing it - just because they can!

Human nature is such that if something is handed out on the platter - we take it.

The most and easiest merchandise to do it with is:

* Electronic devices

* Books

* Clothing and shoes

* Videos & CD's

* Jewellery & watches

These are the items that can be used, watched, read - and then returned, and all that within 6 months!

They also told me that Ebay is rapidly becoming a most hated company in the world. From the seller's perspective, of course.

I'm also just wandering what happens with all FVF's when the full refunds are issued, does the seller gets them back or they loose that as well.

[2011.narelle]

The seller does not get back the FVF on the money back guarantee deal.

Most O.S sellers have a re-stocking fee in their conditions which is taken from the refund amount.That is the only way to recoup losses from change of mind returns.

[Anonymous]

OMG narelle.

No fvf refunds means essentially that despite what ebay might say about

deciding cases, there is no good reason for them to decide against a buyer.

IF fvf's were to be refunded then maybe ebay would put up a fight on behalf

of sellers ( to protect their fee income ).

This re-stocking fee angle seems like the best way to go but I haven't seen

mention of it in all the new rules. Have you ?

[2011.narelle]

Was reading the U.S boards & sellers there have put it in their T&C & it is allowed by eBay.

Sorry posting shorter than usual on info,got a 4yr old demanding attention.

Some sellers have say  refund at 30 days-10% restock fee etc so the restocking fee goes up in % depending on how long after the sale the refund is.

[Anonymous]

It 'appears' that restocking fees can only be charged on new items as far as ebay Australia guidelines are concerned.

'although for "change of mind" returns you may specify that items must be returned in original condition or charge a restocking fee for items returned opened or used.'