on โ11-10-2013 04:20 PM
Hi all,
despite my listings stating that I don't refund for size issues (admittedly this is noted in amongst a lot of "small print") I have had increasing numbers of buyers requesting refunds when they "don't like" items or they don't fit - I do provide measurements.
I am nervous about refusing to refund as I want to provide exemplary service & am a little in fear of negative feedback.
What's the right / best thing to do in the circumstances. I have been refunding of late but the time taken with that process, relisting etc is not really worth it.
Advice from the gurus?
ks
on โ12-10-2013 01:49 PM
on โ12-10-2013 08:04 PM