Refused Deivery

[belmont-ink-toner]

Hi All,

First post to the boards but a funny first one for me...

FACTS: Buyer purchased printer via buy it now... I checked postcode/suburb ok for my courier (regional TAS) sent off printer within 24 hrs... uploaded tracking etc... after 4 days (it takes 5+ to this location from mine) buyer puts in tracking number into Aust Post... not the courier that I used then sends me panicky message about AP having no details.

I send calming message about correct courier and look into it and enquire with courier... buyer has given sort of dodgy address her real address which local courier is well aware of is way outside of regualr run... but he says I will deliver when I'm near there in a couple of days. but she can pick up any time from Lanceston depot ...  I communicate this buyer, all sorts of nasty emails about being a crook, non legit, etc not reputable come to my general email... not via eBay messaging,

Then she opens dispute... and sends me email... not via PayPal or eBay that she will refuse delivery and wants refund... OK I can offer refund just send printer back to me you pay return courier... 4 days now (excepting xmas break) still refusinf delivery from my courier.

now she has made a claim with PayPal for not received... I have provided tracking / details about refusing... should I be worried?

Cheers

John

[tstore]

That is a good outcome. All the best

[phorum_junkie*]

Contrary to polpular belief Paypal do get it right more often than not, it just looks as if they are always getting it wrong because the problematic transactions are the ones that are discussed on the boards.

Glad you got the result you wanted, now you can just look forward to your lovely red dot lol.