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I think a buyer is going to go for the jugular.

I recently listed a multiple listing with several colours available for an item.What happened was, I forgot to remove an item of a certain colour I no longer had by a few hours. The item was purchased and paid for.I immediately emailed the buyer to l...

Resolved! Condition Description Field

Hi Just wondering if anyone can shed some light on my question about the new requirements for Condition Description Field. Where in Turbolister is the area to enter the details. I have looked and cannot see anywhere for this new description to be add...

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  • 375 Views
  • 3 replies
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10 000 free listings

Is anyone else getting the banner at top of ebay page with 10 000 free listings, then when you go into the page and click accept it brings back a message saying "Unfortunately, this promotional offer is by invitation only." I don't mind that I did no...

Resolved! buyer said never received item

sent and expensive item to someon new to ebay so did not put tracking on itbuyer says he never received it the post office says its not in lost and found and the item did not return to meso im thinking he has item but with not proof of delivery he ha...

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  • 5 replies
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a winning bid,, now refuses to pay for,,

hi,, a ebayer bid on an item,,,,6 days before ending,,, now has won the item...now says,, don't want item... Isent him email,, to pay....he sent me this rude email,, (# I'm not paying for item, don't want it now. sent you a message before. #. wrote b...

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  • 2838 Views
  • 17 replies
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Paypal claims for international items not recieved

Hi All, I've just experienced my first lost international parcel as a seller. My customer wants a refund. I have documentation for lodgement but no signature or tracking is available.Should I go through the agonies of a paypal claim ? Should I just s...

Advise please on the sale of an Iphone 5

Hi I sold my old Iphone 5 and listed that when it was a couple of days old it had a glass of water spilt on it and that the phone still worked perfectly for all this time. Mentioned all the marks and the fact that the top button didn't work. Sent thi...

Recently 2 of my Omega watches have been removed by Ebay

Hello I am selling watches from my watch collection, recently 2 of the Omega watches have been removed from sale alleging that they were not real even though all reference numbers were authentic and the mechanisms were carrying the proper stamps from...

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buyer has not received item newbie hope i am not sending twice

Hi I know most of you will have seen or answered this question many times in different ways. Here is my problem the buyer bought an item on 26 Nov I posted on 27 Nov to NSW and it has not been received.I asked the buyer to confirm address - nada.I as...

Postage in Sales Report

Each month I go into the sales reporting and for each item I put the actual cost of postage and the item cost to me.As I offer free postage I am wondering if there is a report someone that shows me my true sales and the postage. Cheers

Is anyone else having trouble with auctiva today?

I was having trouble loading photos this morning but now I cant seem to save my listings.Every time I try to save a message comes up telling me the connection was lost.I have tried Google chrome and Firefox.All other websites are working fine.Would l...

buyer leaves positve feedback, then wants a refund

I have a buyer who has paid by paypalItems were sent and he has left me positive feedback, saying he is very happyNow he is asking for a refund, saying he has changed his mind and is not happyWill paypal refund him , if I refuse to give him a refund