Remove Feedback Given to a Buyer.

[alittlepieceofhistory2011]

A lady purchased an item from me. She did not respond to any communication. Therefore I have opened and closed the case and received the credit. When I closed the case I left her a 'non paying ebayer' feedback.

Within about 5 minutes of closing the case and receiving the feedback, I received a message from her stating that she was in hospital  and now would like to purchase the pattern.

I have relisted the pattern and she paid immediately.

How do I now make this a postive transaction. Can I remove the initial feedback that I left her

[putney32]

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@alittlepieceofhistory2011 wrote:

I have relisted the pattern and she paid immediately.

How do I now make this a postive transaction. Can I remove the initial feedback that I left her

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no you cannot change that feedback

she can request ebay to remove it and they will because it is against eBay rules for sellers to leave a false positive, and can result in the seller (you) getting a policy violation on your account.

[i-love-my-sheep]

Or, you could just reply to the offending feedback and leave a positive reply.

[cq_tech]

OMG, you couldn't have made it any more obvious if you tried!

Even leaving a positive follow-up is unlikely to undo the damage you've caused yourself.