Repeated Fraudulent Purchase of an Item

[clare5858]

Dear fellow eBayers

For three days now I have been trying to sell my Canon 5D Mark II camera plus kit with the specific condition that it will only be posted within Australia.

Twice now I have had fraudulent purchase of it, in that I receive what looks like genuine eBay emails except of course the buyer is asking for my bank account details and says they are going to send it to their niece/nephew in Nigeria, but it must first be mailed to USA.  Yeah right!

Yes, I have reported it to eBay, in fact they had all ready cottoned on to the first purchase as being fraudulent and that the buyer's account had been hacked, but not so with the one of this morning. I have reported this also.

Has anyone else had this problem?  How was it resolved?

Please can someone give me some advice on what to do, as I am getting fed up and of course this is continuously setting back my chances of selling my camera gear.

Thank you

Clare

[digital*ghost · Accepted solution]

The following is some general advice, some of which you will find applicable, including some blocks you can put in place to help stop fraudulent buyers from purchasing (bolded). 

If an ID with good feedback wins your auction then asks you to post to Nigeria, it means the Nigerian Scammer has hijacked another member's account to place bids.

If this happens, you can report it through Account Security Live Help:

http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal&guest=1

and / or the webform :

Account Security > Unauthorised Account Activity > Report another user’s ID as stolen

http://pages.ebay.com.au/help/contact_us/_base/index_selection.html

When an account is reported as stolen, eBay generally remove the listing, email you and refund your listing fee although you may need to request a final value fee.

Check your Account > Seller Account ( top of page ) in your My eBay.

If the final value fee has not been refunded ,you can request it through Live Help General Support:

http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal

Or by email:

Selling and managing your item > Fraud and Transaction Problems > Getting a final value fee credit when buyer doesn't pay

http://pages.ebay.com.au/help/contact_us/_base/index_selection.html

If a newly registered ( 0 feedback )Nigerian Scammer wins your auction, report it through Live Help:

http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal&guest=1

and / or the webform :

http://pages.ebay.com.au/help/policies/identity-false.html

When the member ID is NARU (not a registered user) you can file an Unpaid Item Dispute through your Account > Resolution Centre (top of page) in your my eBay using the reason "buyer is no longer registered".
Your final value fees will be refunded to you immediately.

Put these buyer blocks in place.

Go to: My eBay > Account > Site Preferences > Postage preferences > Show >

Exclude postage locations from your listings from your listings > Edit .......
and Select the countries you don’t post to.

Tick … Apply to all current live listings
Click …Apply

And

My eBay > Account > Site Preferences > Buyer Requirements > Show > Edit .......and tick:

1. Buyers in locations to which I don't post
2. Block buyers who haven't gone through phone verification…
3. Only apply this block to buyers who have a feedback score of 5 or lower
(Having a Paypal Account and / or Credit Card details on file overrides this block)

Tick all other blocks of your choice.

Tick …Apply above settings to active and future listings.
Click …Submit

Do not use a BIN (Buy It Now) option when relisting your item.

Beware of further spoof / phishing emails you may receive . Do not open them and do not click on any links.
As a precaution , run all your spyware, keylogging and virus protection and change your passwords ( something which should be done on a regular basis anyway)

[clare5858]

Thank you very much for this informative reply.