on 30-06-2018 09:42 AM
So has ebay been fiddling again. I have a unpaid item I want to report and I used to find the link on the right hand drop down list on the item sale section. Its gone ...and there is nothing there so you can report it. Just cancel order.
Anyone else ...have they moved it or has ebay given deadbeat non payers a another free kick
on 30-06-2018 09:47 AM
What do you mean report?
I thought that you have to open an unpaid item case not report it?
on 30-06-2018 09:50 AM
Yup the bit where you click on report unpaid item (to open a case) is missing from the drop down choices.
30-06-2018 09:51 AM - edited 30-06-2018 09:56 AM
on 30-06-2018 09:54 AM
Apparently you need to go to/click on to the resolution centre
on 30-06-2018 10:09 AM
Found it. Had to goto the listing ...click on the amount sold which brings up a list of sales then find the the buyer that has not paid and I can report unpaid item from there. Whats a stuff around.
30-06-2018 10:12 AM - edited 30-06-2018 10:13 AM
on 30-06-2018 10:36 AM
@kopenhagen5 wrote:Good, do you think it might be only on variation or multiple listings ?
We have an unpaid item which was only purchased on 28th (too early to open a case) & it has the option in the drop down box, so you're probably right.
on 30-06-2018 11:19 AM
@kopenhagen5 wrote:Good, do you think it might be only on variation or multiple listings ?
I don't have any unsold sales at the moment so can't check.
I dont use variations and have always done the report from the drop down on the right side of listings - where you do the marked as sent etc .
This was however a pay by bank deposit so maybe that has something to do with it as when I went to resend the invoice to remind the buyer it said I could not as payment has been made. There was no blue '$' dollar sign showing and I sure had not pushed mark as paid as that was still showing as an option.
on 30-06-2018 07:34 PM