Restricted Account: Can't Sell

[councilviews]

Been on-and-off on ebay since 2004.

Registered in another country back then and did 1 transaction just a few years back.

Moved to AUS this year and changed some info (address, contact).

I decided to increase my visibility here so I bought some things that were cheaper online than in stores. Just being practical.

Now I have some things that I need to dispose of. But ebay won't let me sell it (it's a digital camera).

I've spoken to at least 2 reps who said they'd raise the matter to the proper department (the risk dept, I think). That was since mid-Sept.

I did get an email a week back asking me to email some copies of docs to verify my identity, or as an option, to change back my address to the previous country.

I asked for clarification on the docs requested so I don't do things 2x over.  But no reply to that yet.

Now it's October and I've called them again and still no definite reply.

Any suggestions? Direct phone numbers?

[digital*ghost]

You can usually request a bank statment (sometimes for a fee). Some banks will mail one out to you, others will print one out at a branch for you (they're the ones that can cost $'s). 

Have they provided the address or fax number to use for submitting the documents, and/or detailed any other info needed to identify your documents / eBay account? I would be tempted to submit the documents I do have (along with a bank statement if my bank was compliant) and see how they respond to that.

[thecatspjs]

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@pbasister wrote:
Hi P_J

I do have an AU bank account. However the ebay team is asking for utility bills and bank statements and I dont have those yet

I asked them if the bank letter confirmation of my account would do as it has my addy also. But I havw not received a reply yet.

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OK, this is going to sound a bit harsh, but I am 100% for a safe trading place, and given you are trying to sell on what has been an essentially been an inactive account and you admit that you do not have relatively basic documentation or equivalent that may give an indication to ebay of your residency, I think that it is sensible that ebay have prevented you from selling at this time.  

[lyndal1838]

Then ring ebay/paypal and explain what you do have.

I don't have a passport or drivers license but I do have utility bills, Council Rates notices and bank statements and I manage OK.

[thecatspjs]

I am curious about your comment regarding needing to raise your visibility & buying low cost items. What do you mean ?

[councilviews]

But they allow me to buy?

[thecatspjs]

Also curious why were you not sure that email requesting documents was from legitimate parties?

[councilviews]

Thecatspjs

I want to use my account properly and make use of it the best way I can.

I have just moved to AU and am trying to manage my funds and learning how to integrate here.

[councilviews]

I have been aware of scam emails requesting for info from way back.

We all dont want ro get burned so we want to ensure everything is in order before providing info.

I buy small things now because I need them. Small AU plugs at $1 here in ebay than $8 in the store.

[councilviews]

Lyndal1838

I called ebay already but their call center in manila cant do anything except to raise tge concern to hkg ofc.

[councilviews]

If I can receive validation that their link provided in an email is tge proper place to send my docs then I will gladly have my papers validated as a genuine honest seller.