Restricted Account: Can't Sell

[councilviews]

Been on-and-off on ebay since 2004.

Registered in another country back then and did 1 transaction just a few years back.

Moved to AUS this year and changed some info (address, contact).

I decided to increase my visibility here so I bought some things that were cheaper online than in stores. Just being practical.

Now I have some things that I need to dispose of. But ebay won't let me sell it (it's a digital camera).

I've spoken to at least 2 reps who said they'd raise the matter to the proper department (the risk dept, I think). That was since mid-Sept.

I did get an email a week back asking me to email some copies of docs to verify my identity, or as an option, to change back my address to the previous country.

I asked for clarification on the docs requested so I don't do things 2x over.  But no reply to that yet.

Now it's October and I've called them again and still no definite reply.

Any suggestions? Direct phone numbers?

[councilviews]

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@pbasister wrote:
If I can receive validation that their link provided in an email is tge proper place to send my docs then I will gladly have my papers validated as a genuine honest seller.

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I have scanned my docs.

1. Medicare and Centrelink letters addressed to me at my residence

2. Transaction invoice with an ebay seller with 99.9% rating (33000++ feedback score) as he has my address and name.

3. Bank letters mailed to my address (account numbers and sensitive details removed).

4. Passport showing full name and photo.

I will assume that the link I have is valid and will send them the documents.

[thecatspjs]

In relation to questions I asked on this thread of the OP it was because they indicated that they did not trust the email sent to them seeking documentation even though they were in contact with ebay about their  account issues. I asked particular questions - to clarify aspects of the OPs posts.

My follow up advice is for anyone who is not confident that ebay correspondence and return email address details are legitimate is to ring ebay yourself and confirm that the details are legitimate with them over phone - the call should take a few minutes. 

[councilviews]

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@thecatspjs wrote:

In relation to questions I asked on this thread of the OP it was because they indicated that they did not trust the email sent to them seeking documentation even though they were in contact with ebay about their  account issues. I asked particular questions - to clarify aspects of the OPs posts.

My follow up advice is for anyone who is not confident that ebay correspondence and return email address details are legitimate is to ring ebay yourself and confirm that the details are legitimate with them over phone - the call should take a few minutes. 

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Thank you for your advice on this matter.

Just for the record as well - I tried verifying the link they provided (wherein I would send my documents) but the person on the 1800 line could not confirm the veracity of said link and they could not connect me to anyone else so I could be at ease in providing sensitive and personal information.

[thecatspjs]

How unusual. 

Usually ebay will provide you with an email to forward documents to, whilst you are on the phone with them or a fax number to send them to ... if they have been requested of course.

This is my last post to this thread.

[lyndal1838]

I have always been able to Fax documentation to a local Sydney phone number.

Check the phone book for ebay's Sydney number and check with them if you can Fax the documentation to the number in the phone book.

[councilviews]

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@lyndal1838 wrote:

I have always been able to Fax documentation to a local Sydney phone number.

Check the phone book for ebay's Sydney number and check with them if you can Fax the documentation to the number in the phone book.

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Thanks. I'll try that. Will try to find their "local" number.

The call center couldn't help.

[this-way-up]

I am curious...

Why would you buy two identical products from two different sellers at the exact same price? Why would you not notice that those two sellers appear to be either the same company using two different selling accounts or one has copied, including the account name of the other?

Wouldn't the fact that these two sellers are completely identical except one starts with "k" and the other "i" ring alarm bells with you?

[lyndal1838]

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@pbasister wrote:

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@lyndal1838 wrote:

I have always been able to Fax documentation to a local Sydney phone number.

Check the phone book for ebay's Sydney number and check with them if you can Fax the documentation to the number in the phone book.

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Thanks. I'll try that. Will try to find their "local" number.

The call center couldn't help.

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Just look up the White Pages on line and in the business section type in ebay Australia and location Sydney.

It gives you a local phone number and fax number.

[councilviews]

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@lyndal1838 wrote:

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@pbasister wrote:

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@lyndal1838 wrote:

I have always been able to Fax documentation to a local Sydney phone number.

Check the phone book for ebay's Sydney number and check with them if you can Fax the documentation to the number in the phone book.

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Thanks. I'll try that. Will try to find their "local" number.

The call center couldn't help.

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Just look up the White Pages on line and in the business section type in ebay Australia and location Sydney.

It gives you a local phone number and fax number.

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Got the number from the white pages as you suggested. Will give them a call in a bit.

Many thanks.

[councilviews]

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@this-way-up wrote:

I am curious...

Why would you buy two identical products from two different sellers at the exact same price? Why would you not notice that those two sellers appear to be either the same company using two different selling accounts or one has copied, including the account name of the other?

Wouldn't the fact that these two sellers are completely identical except one starts with "k" and the other "i" ring alarm bells with you?

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Thank you for your concern.

Yes I had thought they could be the same.

And when I did pay via paypal I saw that they were sent to only one email address.

But I did not have any serious concerns at that time. I just thought that the person was selling bulk and wanted to have more earning opportunity.

If I knew that is not allowed then I would be the first to ignore and/or report.

If the transaction fails because I was gullible enough, then it's my fault not to have checked details thoroughly and I get what I deserve.