Return Request

[ridyruki]

Have just recieved a return request( the first)  with reason -My son didnt like  it-am  I able to  refuse this as its clearly a change of mind fo no valid reason????Unsure how to proceed

[robinsonmarineparts]

Yep, forget what your return policy says, forget about your restocking fee, it's all marlarkie.

If you don't except the return you will be penalized.

Of been thru this 4 times this year, lost every one, i paid one customer and Ebay refunded the customer as well, the customer was allowed to keep the wrong item that he ordered get his money back from me and gets a nice handout from Ebay because he's an idiot and i get the big defect.

Many emails ans ph calls latter, my sales go down and one of my competitors sales go up.

[collect247]

What you have just stated times that by umpty and ebay says there is the door lol.

[robinsonmarineparts]

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@scrambler3333 wrote:

What you have just stated times that by umpty and ebay says there is the door lol.

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Yep, don't let it hit you on the behind on the way out.

[ridyruki]

Did not know that about replying to feedback--Ive only followed customer service advise after calling and getting ref no,s so I asked them what to reply and they advised me what to say until the case closed .  Ive been very happy with the way they helped  and the buyer closed the case after i reported them for all the crazy messages they keep sending--eg-pres to Easter to them -I kip-My son in love do not like it-My daughter in law -myson in law --Im bad Pearson???- Wot goes around it-Got will give me back dot??  i can ignore them as i cant understand most--  They liked the items and i only advised them to kindly read full descriptions and be sure before completing purchases ,Rings are easily resized but size was listedand wished them all the best-t

Big thanks to all the replies and regular posters  im still learning on ebay but enjoy  buying and selling