eBay

ausbargainbasement · ‎06-01-2016

I thought return for change of mind, was up to the seller as to grant or not, but had 2 of these lately and Paypal freezes funds, there is no option but to accept, as to refuse may see buyer with the item plus refund of payment. So buyers can return items for any reason now not just item not as described !!!!!

allfixelectrical · ‎07-01-2016

If a return is for change of mind and you have a stated refund policy with exclusions for specific situations, such as returned beyond refund policy date, returned out of sealed packaging if that was specified, returned damaged by buyer or any other reason allowed by law, OR if you simply don't accept change of mind returns, then there is no way that ebay or paypal can force you to refund under those circumstances.

If paypal refunds the buyer without your consent for such reasons, then contact paypal and demand that they return the funds and if they refuse or give you the run around, then report them to the FOS.

https://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/

If the buyer has opened up a not as described dispute simply to force a return for fraudulent reasons that they may not be entitled to, then contact paypal and provide them with as much evidence as possible that the dispute is not correct.

An example may be an admission in an ebay message or email that they simply bought the wrong thing prior to them complaining that it was not as described.

In that case also notify the buyer that what they are doing is fraud and will be pursued as such through legal channels.

If you have provided a return policy that includes change of mind purchases for any particular reason then you are obliged to honour that refund policy.

It is illegal to state that no refund will be provided under any circumstances because buyers always have the right to a return under common law provisions such as faulty, not-as-described or not fit for advertised purpose.

We have had many return situations for all sorts of reasons and have applied the above advice in every case and so far we have always received refunds from paypal where a refund was applied when it should not have been or was not authorised by ourselves.

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amber-eyed-girl · ‎06-01-2016

It depends how it is done. The eBay money back guarantee doesn't cover change of mind. This is from their policy, concerning consumer rights.

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Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.

amber-eyed-girl · ‎06-01-2016

This is Paypal Australia. Doesn't cover change of mind. The Paypal US site, does.

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Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.

amber-eyed-girl · ‎06-01-2016

The Paypal US returns allow change of mind. Are you getting overseas returns for change of mind? Otherwise I'd be confirming with Paypal what's going on. I just took all three shots straight from the relevant websites so should be up to date.

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Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.

amber-eyed-girl · ‎06-01-2016

Through eBay a buyer can request, a return for change of mind. Request.

The request goes through eBay to the seller. Then it's up to the sellet was my understanding, based on whether the seller is happy to accept returns for change of mind.

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Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.

247newdeals · ‎06-01-2016

Ebay AU is doind this they will refund up to $45

@amber-eyed-girl wrote:

The Paypal US returns allow change of mind. Are you getting overseas returns for change of mind? Otherwise I'd be confirming with Paypal what's going on. I just took all three shots straight from the relevant websites so should be up to date.

ausbargainbasement · ‎06-01-2016

Hi amber,

that is how i thought it was, but the funds are removed from the account, and no option to say basically tough luck you bought so now stuck with it, or something to that degree, and then funds go where ? if one refuses.

amber-eyed-girl · ‎06-01-2016

Newdeals says Paypal here is doing it on change of mind, too now. So yes looks like you are stuck with it. I have seen the return shipping up to 45$ deal, but it was for not as described when I saw it a while ago. Normally if there was an issue for not as described the buyer had to pay the return shipping. That's the changes I knew about.

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Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.

247newdeals · ‎06-01-2016

amber-eyed-girl · ‎06-01-2016

Cool. The offer includes change of mind. Thanks for finding it.

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Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.

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