SELLER / ITEM DESCRIPTION

[keithjcaine]

Hello,

I recently sold a mobile phone that I had up for auction for 7 days.  The final bidder didn't read the description properly, paid for the item and now wants a refund. The listing said a no return policy.   I am not willing to refund him the money and relist it myself for another 7 days.  I believe he is repsobsible for reading the description properly. The item description reads that the item isn't working and the purchaser didn't read it.

I believe all bids are a binding contract? Am I correct?

What is the standard policy around this?

Thanks,,

[collect247]

For a change of mind you don't need to give a refund but for item not as described you will need to give a refund.

Sellers stating in their description that they don't give refunds or no returns are against ebay policy.

If a buyer complains to ebay then ebay will refund the buyer.

[clarry100]

The bottom line is that you will not be able to force your buyer to pay up regardless of what the rules may/may not be.

What I would do in this situation is if they have not paid after 4-days then open an unpaid item dispute.

Then after a further 4-days close it. You will be refunded your final value fees and the buyer gets an unpaid item strike on their account.

After the case has been closed you are free to relist your item.

Make sure you have you auto-blocks set up to block buyers who have two or more strikes in a 12-month period. And if you want to make double sure add the buyer ID to your Blocked Buyer list.

[clarry100]

Yes you can state that you do not accept returns. But that only applies to change of mind returns. ie buyer remorse.

All other returns (INAD claim) you have no choice but to accept and refund.

[collect247]

That's what I said didn't I?

[kopenhagen5]

clarry, buyer paid.

If the buyer opens a case for INAD they will probably win the case even though they didn't read the listing properly.

Did you select not working parts only because that will show in searches as well as beneath the title, not just in the description?

Just had a look at the listing and unfortunately you selected used so it is your error.

You should have selected not working parts only.

Tell the buyer you will refund once you have received the phone back. (Can only go by road post)

[curraone]

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@keithjcaine wrote:

Hello,

I recently sold a mobile phone that I had up for auction for 7 days.  The final bidder didn't read the description properly, paid for the item and now wants a refund. The listing said a no return policy.   I am not willing to refund him the money and relist it myself for another 7 days.  I believe he is repsobsible for reading the description properly.The item description reads that the item isn't working and the purchaser didn't read it.

I believe all bids are a binding contract? Am I correct?

What is the standard policy around this?

Thanks,,

---

IMO it is entirely up to you.    You have said that the phone is not working.    You have stated no returns - as is allowed under ebays policy as it is not a brand new item.

The worst thing that will happen is that they will go to ebay or paypal, who might decide in their favour.    All you can do if this happens, is keeping quoting your description where you say the item did not work.

If they decide against you, they will refund the money to him, and he will probably leave you a negative.   It's not the end of the world.

We are all sick of buyers who don't read descriptions.

[phorum_junkie*]

Sorry but I am afraid IMO the fault is yours. You listed it as: "Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended".

You should have listed it for spares or repair. While it may say in the description that it won't turn on the specifics are of the same if not greater importance.

If you want the broken phone back I sugest you arange for the cost of returning it and when you get it back refund the buyer.