SELLERS NEED MORE POWER

[ethanabe]

So being a seller who shipes small items its not worth me putting tracking on item ... SO recently i sold an item shipted it buyer hasnt recived item so i said i will re-send the item or give him a refund he opted for a refund which i then forth given, now he turns around and leaves negative feedback saying dont trust this seller items never recived THIS IS WRONG WHEN A REFUND IS GIVEN A SELLER SHOULD NOT BE ALOUD TO  LEAVE FEEDBACK AT ALL I DID THE RIGHT THING AND STILL GET JIB SELLERS HAVE NO POWER AT ALL  

[cheap_stylus]

So get onto ebay chat and ask them to review it. If they think its misleading, rude or wrong then they have the power to delete it. Use the chat tool thats what its for.

[foxette-in-sox]

Power to do what exactly ?

The buyer has NOT said ' now he turns around and leaves negative feedback saying dont trust this seller items never recived ' (sic)

What they HAVE said is 'stay clear of this seller'.

Two totally different things.

THIS IS WRONG WHEN A REFUND IS GIVEN A SELLER SHOULD NOT BE ALOUD TO  LEAVE FEEDBACK AT ALL (sic)

Why shouldn't SELLERS be allowed to leave feedback just like BUYERS do ?

You have the option of leaving a positive or no feedback.

[mitty_2010]

Its hard isnt it , I can understand how upset you are , a neutral would have sufficed perhaps , keep your chin up , you know you can write under that and defend yourself maybe you can write read my other feed back / customer was refunded unjust feed back  , we do have that power at least and you know what most  ebayers know that a few negative feed back is ok as not everyone can be totally satisfied so chin up & move forward 🙂

[lane-ends]

Cant make refunding void feedback. Some sellers can be rude (not saying this is you but pointing out why it cant be mandated) drag their heels and be forced reluctantly to give refund via paypal claim. Definately a negative experience even if you get your money back, especially if you had to pay to return it.

Bottom line is if a buyer does not get what they expect when they expect in the condition they expect, then technically they are disappointed/inconvenienced and hence it is not a positive experience. Seller is in PR damage control from that moment on.

Negs and neuts to sellers who quickly and promptly fix things is not in the spirit of things, as these are the sellers that need applause as everyone makes a mistake sooner or later and we like to know things wll be fixed. But that is the spirit of it not the technical definition. Some of my best fbs have been from resolved stuff ups.

Perhaps it would be better if the rating was specifically on how the seller handled the transaction rather than whether it was positive for buyer. eg I just bought something for an upcoming trip, item was sent promptly, but wrong item was sent, contacted seller who responded quickly and got right one in the next post. I rate that as an excellent seller, but it was'nt really a positive result for me as I dont have the item I wanted in time for my trip. I would not mark down over that, but technically I could, based solely on I that didnt get what I expected when expected, and was inconvenienced.

[buckmonstabuck]

Maybe from a seller point of view but what about from a buyer's perspective; having to wait and expecting the item/product to be delivered and nothing shows up or wrong package?? Isn't that wasting the buyer's time having to email back and forth for the seller to resolve it? I value my time and surely wouldn't want to waste it any further! So why should you put the buyer in that position in the first place? Believe me (customer), its annoying! Although, you're willing to rectify but its up to the buyer to accept the apologies from the seller and make that choice to either change the feedback or not. When you walk into a shop and want a pair of jeans, then the buyer would pay and leave with the pair of jeans. That's how you should value your customers the same as an outlet store. And please learn from those experiences to avoid any future mistakes.

If you try to re-comment a feedback, then you better have a convincing and great excuse lol! I had a few bad experiences from a seller and the others were willing to correct those mistakes. I still gave a positive feedback which I could of easily went with a negative instead.

[***super_nova***]

what about from a buyer's perspective; having to wait and expecting the item/product to be delivered and nothing shows up or wrong package??

Exactly, and in meanwhile the buyer may miss out on other items.  I often spend hours searching for the right item, and if SNAD arrives I have to start all over again.  It is very annoying, not to mention costly if i have to pay for return postage.  There is no way that the ability to leave FB should be lost if the refund is issued.  But i would never leave NEG to seller who refunded for missing parcel, but would leave NEG if I had to do PP dispute.

I realise that in your case of item being lost that is bit different, but how the buyer feels depends totally on how you handled the situation.  Many sellers automatically assume that the buyer is trying to scam them; they might offer refund but all depends on the way it is said, which we cannot judge in this case.