Scam !!! How do I convince ebay?

[fellejoh]

Sold a leather jacket few weeks back from my other account; then a return request opened, wrong size / doesn't fit blah blah blah you know the drill.

Buyers seems to be a new comer with only 3 feedback scores; since sizing is clearly stated in my listing, I believe she must have missed it, you know, being new to ebay and all.

I tried to work things out with her but no luck, so I accepted return.

Now parcel arrived my place, guess what's in there?

A cheap and nasty shirt, not the jacket I sent her earlier.

I think keep communicating with this scammer is not going to have any result, so the only way left is to contact ebay, isn't it?

But how do I convince them about this? How do I proof that the buyer didn't really return the correct item?

The parcel was fully traceable, and I signed for it....

Now what I do...

Help.

[clarry100]

Seems like buyer remorse if those are the reasons stated by the buyer. You are not obliged to accept such returns unless your listing policy says you do.
But I would certainly be on the phone to EBay about it. Do you have another witness that saw you open the package to find the shirt? If do ask them to sign a stat dec that says so. If EBay find against you then raise a case with The ACORN. That puts the matter into the hands of the federal police.

[harley_babes_hoard]

this is the monster ebay have created with their MBG, disgraceful.

Don't know what to add other than what Clarry already has said. Unless you write them an official letter stating unless the leather jacket is returned to you by the weeks end that you will be passing all their information, address, phone number, paypal account details onto the online fraud dept.

It might convince them to do the right thing. If you don't get any reply then for sure actually fill out a report with ACORN and lodge it. here is the website address.
http://www.acorn.gov.au/

[go-tazz]

Check you postal receipt and it should state the weight of what you sent.

Then take photos of the package you received,(including the weight).

That should show a big discrepancy in weight and it should help your case.

[springyzone]

I don't think it is buyer remorse at all. It is not as if the buyer returned the jacket. It is buyer swindle.

The seller has now signed something to say they received 'it' back.

I think clarry & the others are right-ring ebay. See what proof you can provide as far as postage weight etc & stat dec.

I would actually contact the buyer, just to let them know you did not receive the right item, you have proof as the weight wasn't in line with the original postage rate you are handing the matter over to the police if they don't make good. The buyer isn't scared of ebay but they may get the wind up if you mention ACORN or the fraud squad.

Oh and in future, I wouldn't be accepting returns if I were you, not for change of mind. If people buy clothes online they take the risk it may not be a perfect fit.  I think buyers who expect you to take it back are a bit rude.

[lane-ends]

---

@springyzone wrote:

Oh and in future, I wouldn't be accepting returns if I were you, not for change of mind. If people buy clothes online they take the risk it may not be a perfect fit.  I think buyers who expect you to take it back are a bit rude.

---

easier said than dont, without change of mind returns availabkle, they will invariable go straight to not as described, even if it is. 

[ourphonecase]

Yep it's because of things like this unions eventually get formed. I don't think there is an established Union to fight for online businesses yet and maybe in the future we will get one. For now, just imagine we are 5 year olds in the 1800 having to work hard labor 16 hours a day.

[cathyjoyjoy]

This is just awful !!! I fully agree with the advice given here from some great eBay members.
These types of sellers must be held accountable ........it's going to be a lot of work, but please persecere.
Also, whenever speaking with eBay, if you don't get a good enough response; ask to speak to a supervisor. Best wishes

[snowbunnies2016]

For future returns, I would record by iPad, phone etc any returns that show the sender etc. this new MBG is bs.

[mitty_2010]

Please do let everyone know how ebay handled this with you , like to know the out come of this situation, Wish you the best