Should i refund?

[shawn10240]

Sold item in November last year, recieved positive feedback a few days later.

January this year, buyer opens Paypal dispute claiming item defective, manage to sort it out with them privately and he cancels the dispute, i'm dubious about his reasoning, i think it's a user setup error after talking to him but i go ahead and send him money for a replacement cable to get the Paypal dispute off my hands.

Today, get email stating he has others problems, wants to return and get refund.

Wondering what i should do.

The fact that he has my home address and can get my phone number from ebay and basically pester me to death is making me lean to the refund side.

Knew my 12 year run of perfect ebay transactions had to come to an end eventually.

[saarzi]

Even with positive feedback, he can still open a refund request. If he does, you wont have a choice but to refund him AND you might get a defect.

Id just refund him and be done with it - but keep it professional - tell him he needs to return it in original condition first.

If he cant or wont return it, no refund. Thats how Ebay works (supposedly.. but he doesnt need to know that).

Many buyers on ebay have access to sellers home addresses / phone numbers. If they dont follow the rules, they still dont get a refund. If someone starts harrassing you, you report them to the police. But really, its unlikely that will happen.  

[shawn10240]

He already did a Paypal dispute but closed it when i agreed to pay to replace a "faulty" cable a month ago.

So there is nothing forcing me to refund him now, just seeing what others would do.

[levitzfurniture2012]

I won't process refund as the item is no longer " in original condition and in original package"  after 2 month usage.

I believe even the buyer open dispute, ebay's decision will be on seller favour.

[digital*ghost]

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@gtx305 wrote:

Even with positive feedback, he can still open a refund request. If he does, you wont have a choice but to refund him AND you might get a defect.

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The purchase was in November, presumably after the 18th as that's when the extension from 45 days to 180 was implemented, but no eBay defect is possible (an open PayPal dispute doesn't count against the seller after the timeframe for eBay's Money Back Guarantee has expired, and it most likely would have by now since the timeframe is the last ETA in the listing + 30 days. That's assuming the dispute was relatively recent, anyway).

A case for item not as described a couple of months after receipt and use is not necessarily a lost cause for the seller - PayPal do not enforce warranties (even if one was offered, etc), as they state quite specifically they cover INAD only on the item in its received state.

Should you refund? Well, I wouldn't, unless it was the right thing to do (that is, the equipment was faulty), cos I won't pay buyers to go away, or pay for their mistakes. (Easy for me to say, perhaps, I've never come across an insistent buyer whose behaviour concerned me enough to consider it). 

[sueken4812]

Refund if he returns it.  

[springyzone]

If there is nothing forcing you to refund, if he can't open a new dispute, then don't refund.

He was happy with it at the start, he has had a new cable. Unless you offered some sort of warranty, I don't see why you should be expected to replace an item that was bought several months ago.