So Livid right now! What to do now?

[beached_life]

Hi Guys,

I posted a thing here a while back about a chargeback with Paypal.

Buyer lodged chargeback for two $2.95 items plus $2.00 postage for each, so two charge backs of $4.95.

Upon eBay messaging her, she admitted that she did recieve them and was sorry! Yet, I forwarded Paypal the email reference and and a copy of her admitance.

Today Paypal email me, saying I am at fault, took, the two lots of $4.95 and charged me two $15 fees! I called them and they said it is my problem unless I can even show a reciept for postage. How do you do that when 3 stamps were put on an envelope. YET, wouldn't a buyers admission of saying they got them outweigh a postal reciept?Her admission was sent through ebay!

I just requested her details and called her, and told her she had better contact her bank and paypal, she said she doesnt care now as she doesnt have to pay!

This is wrong, I have the email that was sent through ebay, 3 actually, with her admittance that she did get them!

What can I do now, now I am out of pocket $40, nd I want this back! As clear that I am in the right!

I will go to the effort of lodging a small claims in court just in principle of the matter,

Any advise would be great

Thank you!

[the-kazbar]

I have had some luck via the financial services ombudsman. If you have the copy of the email that PP send to say that payment has been received and it is ok to post, I would include that as well with your complaint (you can do it online).

A well worded email to the 'buyer' mentioning the online fraud squad as well 'banking fraud' and 'mail fraud' may get her squirming a little too 😉

[beached_life]

Thank you, I will try the ombudsman, I have told her about the online fraud and that I will be contacting police, etc, but she doesnt care. Obviously done it before! Grrr. I will do as you suggest with ombudsman, thank you!

[motherbear2003]

Follow through with the Ombudsman and when you have a claim number, contact PayPal by email and let them know you have put in a complaint and quote the number.  This may get your money back; good luck!:-)

[wishuponastarcelebrationsandgifts]

I'm so sorry you have been scammed. I agree you should contact the Ombudsman.

Hopefully if everyone that is scammed follows this process something will be done to close this loophole, as I cannot fathom how PayPal are able to assist those committing online fraud when it is so blatantly obvious.

Good luck!

[cq_tech]

Definitely lodge a dispute with the FOS.

Here is their URL... https://forms.fos.org.au/OnlineDispute

[beached_life]

Thank you. You guys have been great, all lodged and followed all your advice! Thank you so much. I am lucky it was for something more expensive! xo

[foxette-in-sox]

Thank you. You guys have been great, all lodged and followed all your advice! Thank you so much. I am lucky it was for something more expensive! xo

Hey coconut,just wanted to say howdy & pleased to see our  friend doing so well in selling :-x

[tonalidesigns]

Just amazed that someone would even implement a scam for such a small amount ... they do sound like a "seasoned" scammer.

[tonalidesigns]

Meant to add that Paypal should at least cap their charges at either the value of the value of the transaction or $15 whichever is the higherst. Ridiculous that you get charged $30 for two $4.50 transactions.