Sold 2 items 1 postage 1 collection to same buyer

[donavonf]

Hi All

I'm not a regular seller and I had an item for sale with qty x2

i had a buyer buy both, 1st sale included postage but on the second item they selected pick up and messaged stating to reduce shipping costs they selected pick up.

ive just posted both items together (costing me more in shipping) I have never done a pick up before and found that it needs a QR code from the buyer.

i now feel like I’ve been scammed and they have either got a 2 for the price of 1 

has anyone been in this situation?

[countessalmirena]

I hope this works out for you. 🤞🍀🚚📦

[donavonf]

Hi all, 

Thought I’d give those that helped an update.

I received notification that the package arrived and reached out to the buyer again requesting the pick up codes to complete the sale and did not get a response.

messaged again each day for 3 days and on the 3rd day advised that if I didn’t get a response I would have to get eBay involved. 
On the 4th day I used the eBay chat to talk to an agent who was very helpful and looked up everything and updated the item to picked up for me. 
The payments went on hold and were paid into my account this morning.

so it worked out with the help of ebay.

still haven’t heard from the buyer.

its a shame you can only leave “positive” feedback.

Thanks all that helped

[sandypebbles]

You have rewarded the buyer with a green tick and state they are deceptive etc etc

Against eBay policy

If the buyer reports it, or the eBay bots pick up on it, you will be the one in trouble

And pointless since nobody else except you and the buyer have a clue who the buyer is, nobody else sees the buyer's eBay ID

[donavonf]

Sorry I didn’t know about the feedback policy. I wasn’t aware that writing accurate feedback was against policy I was trying to make other sellers aware.

What is a seller suppose to to if they have a bad experience with a buyer? Just not write any feedback?

[countessalmirena]

It depends upon the type of experience.

Some sellers will leave automatic feedback upon payment, such as “Thank you for your purchase”. Some will only leave feedback for a buyer once the transaction is concluded and all is satisfactory.

But negative feedback for a buyer is out. Sellers cannot try to warn other sellers, or punish the buyer through feedback, irrespective of how ghastly the buyer has been. Give no feedback in such cases.

If the bad experience is a buyer’s non-payment, there is a better solution than feedback – it’s an invisible NPB strike resulting  from seller cancelling the sale four days later due to nonpayment. Two of those strikes over 12 months will see the buyer blocked by all sellers who have set up their buyer requirements to automatically block bids from such buyers.

[sandypebbles]

You leave no feedback at all

And as said, it is seen by eBay as a 'false positive' to leave anything but positive comments, and, again it does not help warn others what type of buyer it is as nobody else sees the buyer ID in question (no other seller is going to have a clue who the buyer is, and doubtful sellers are going to be reading through green ticks to see if there are 'false positives' among them

eBay has not allowed buyers to be given anything but positive feedback or no feedback at all for many many years

So all giving 'false positive' feedback achieves is, adding to the buyer's green ticks (which will only encourage dodgy buyers to keep doing it to others because they figure they can do whatever and get a green tick for it)

And putting your own account at risk of being pinged/sanctioned because eBay expects sellers to be aware of the policies they have agreed to

With such a buyer, put them on your blocked list, don't reward them with a green tick

[donavonf]

Thanks for the advise much appreciated.

lessons learnt right across this sale.

i touched bases with EBay chat and owned up to a policy breach and they have removed my feedback.

thanks all have a great Xmas.