Someone left me negative feedback for an item I didn't send them...

[retrogamestoreau]

I'm pretty sure there is nothing I can do to resolve this but I figured there is no harm in asking...

I sold an item and about a month later after no contact I got negative feedback with the buyer claiming they never got the item.

It was a cheap item so it was sent untracked. I contacted the buyer regarding the feedback and resent the item via Express Post (which cost almost as much as the item itself). Once the item had arrived I contacted the buyer and asked if he was happy with the item and if he would consider revising the feedback.

I got a response saying "as soon as I receive the game cd I will remove the feedback, I have not received the game cd"... I never sold the buyer a "game cd". He has left me negative feedback for an item another seller sold him. So I've sent him an extra item via Express post and received negative feedback as the result of his mistake.

I explained the situation and he responded with "Was that not you that sold me the game cd?" I told him no and gave him instructions on how to navigate to his purchase history and see who sold him the game. I haven't heard back since.

Is there anything I can do? Does eBay have a procedure for this kind of thing?

[clarry100]

Well done!

Quite often persistence pays off in some circumstances.

[everard6920]

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@clarry100 wrote:
Never rely on email messages when contacting eBay. They will just fob you off with a generic response and you get nowhere.

Phone them, and if you don't get the action you want try again later in the day. And if still not then request to speak with a supervisor or ask for a callback from one. You have to be persistent if you want action.

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Is there some sort of magical trick to get to talk to a supervisor, though ? On the occasions I've tried, the CS representative either flat out refuses to put me on to one, or puts me on hold and then comes back and says they're too busy and I can't talk to them. Everyone always says, "ask to talk to a supervisor" but in my experience, it's impossible.

(Glad you got this sorted, OP).

[clarry100]

I've only requested this a couple of times but both times have been put through.

If they say their supervisor is busy ask to have them call you back. I believe that this works too, although have not tried it.

If all else fails then call back in a while so you get a different CSR and, then if you have to, try the supervisor thing once again.

The trick when talking to these people is to remain calm and professional but firm and assertive.

You catch more flies with honey than vinegar.