Recently we cleared out cupboards, amongst the items was a new dress, still with shop tags. The buyer, who gave her work address, reported that the item was "smelly", which was a big problem for her. She left 100% positive feedback (why if you are not happy?) yet at the same time asked if we could pass the dress on as a second chance offer and refund her. (should have smelled a rat then?).
I'm hygiene conscious but must admit my sense of smell is not the best due to sinus problems and recently we had extraordinary high temperatures and fires in the area, putting our aircon under strain. So, in good faith, we apologised and refunded and, as per our return policy, sent the Buyer a tracked return satchel. She reacted rather aloof about the return Satchel, saying she would not have minded paying return postage (Red Flag no 2?) but, nonetheless, said she would return the item in the post that day.
A week went by, no return satchel and as per Aus Post Tracking, it was not in transit. So I queried her, now the story had changed, apparently she only mailed it the previous day.... is this a new kind of "scheme" going on, trying to get items for free? Best to ensure your returns have tracking!
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