Suggestions to make eBay better: come and contribute!

[everard6920]

I don't know who reads these boards, but I thought it'd be interesting to read people's thoughts and ideas for eBay. Almost every thread is filled with complaints (in most cases, warranted) . . .  but let's turn that around and have a positive, constructive discussion about what needs to change/what can be improved.

More functionality for eBay stores. We're paying a subscription fee, and "store" software is readily available all over the internet - so let's try to bring eBay stores in to line with other "stores", me thinks.

1. Minimum order amount: I'd love to be able to set a minimum order amount for my buyers. This is standard throughout most online stores, big and small. The advantages of this would be that it'd be easier to provide free (or discounted) postage, as you could set your minimum order to an amount that would allow you to absorb the postage. You can't do that if someone buys only a $3 item (and forget about posting that with tracking or insurance . . .)

2. Consistency with the shopping cart: this works on some eBay sites, and not on others. Please eBay, decide whether you're going to support it or not, and implement some consistency across your sites.

3. Stop policing my pictures. If my pictures are too small, then that is my problem. Some items are ACTUALLY small and they don't need a 39485743957934 x 495874395794379 resolution. Okay?

4. Fix payments for multiple items. You don't go into Big W or DJ's, buy 5 items, and pay for each one separately. The "bug" that stops people using combined payments on smart phones needs to be fixed, and ideally, sellers should be able to change settings allowing them to force a buyer to pay for the 384328947 items they bought in the last hour, in one payment.

5. Obviously, the DSR, defect and feedback systems need a major overhaul. Refunding a buyer shouldn't automatically be a defect - in many cases, that's good customer service, not bad. We all know that the wording of DSRs needs to be fixed - so do the ratings, because only in the eBay universe is a 3 out of 5 a "bad" rating. If you're not going to allow sellers to leave negative feedback for buyers, then at least provide EVERYONE with more transparency by showing an unpaid item count on their profile.

Might post more later, but that's what I've got for now.

[funkyflamingo*]

1) Ebay needs to stop charging a percentage on postage costs! It really is theft

2) Ebay needs to change leaving feedback for buyers, that we too, as sellers can leave negative feedback.  This  means that there is more responisibility placed on the buyer, that they have clicked on "buy it now", and need to face the consequences.

3) 100% money back Guarantee for items is a bad idea.  I understand if the item is brand new in box, never used, then it should be 100% money back guarantee, but for second hand items that clearly state working order and condition, that there should be No refund, unless the seller agrees to it.

4)DSR abolished.  If you cancel a transaction, letting the buyer know and they agree to it, why should you get a defect in your selling preformance.

5)Fake sellers: Ebay needs to act on these accounts faster than they do.  It took 8 days to cancel a seller, due to copying my items, and selling them on a Chinese ebay site, for hundreds of dollars. All my copied items had sold to the USA market for huge dollars!

6)Just look aftr the sellers who do the right thing.  Ebay is making it so hard for small to medium businesses.  It is so one sided to support the large companies and the buyers.  We as the sellers put so much time and effort to do things right, and just get punished in the long run.  There is no customer service (care) for sellers.

7) To allow auctions free of charge on shop accounts.  To be included in the so called "free listings".

😎 I really liked the idea of another seller who listed about Repeat customers.  That these return buyers would come up with a flag next to their name.