Hi guys, I am looking for a little advice please.
I had a buyer 4 months ago, claimed item 'not received'. I was prepared to send a replacement until I saw her feedback left for others. In a 2 month period as a new buyer back then (24 feedback stars), she had many cases of item 'not received', left many negs and neutrals and sometimes negs with a positive comment. I tried twice to send her messages asking her to please contact me and no reply. I was going to block her and was told by ebay that if I blocked, she would not be able to reply to my messages. So I left her unblocked, and never heard back. I reported her to Trust and Safety and they said they would keep an eye on her activity.
Now 4 months down the track, guess who is back? If you had a supposedly negative buying experience, why would you go back to the seller and buy again? She has bought an item today, and of course I didn't have her blocked. I have contacted ebay, who suggested I try to cancel the transaction (and risk a neg??? huh?) or report her to Trust and Safety.
I really don't trust this buyer but am not sure what is best to do. I wonder if she realises I remember her and whether she is just trying it on again to get another freebie?
I guess I can send the item registered and try to move on but I wonder how many other sellers she is trying to scam, and getting away with it?
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