The buyer is being unreasonable with the quality of the garment

[karinakucherenko]

Hi guys I need an advice
I have recently sold a designer garment to a girl. The original price of the item was $550 and was purchased less than a year ago. I have listed the item for $200, however negotiated with a buyer to sell for $170 and I also included free postage. I have listed that the item is not brand new, it has been worn but it is dry cleaned with absolutely no marks or rips.
Now the buyer is sending request for $25 refund because the seams on the item are a little loose. She attached the photos which I had to zoom in quite hard to even see anything. There are no rips what so ever.
The item is made of silk and the area where the seams got a little stretched is on the bum area where there can be friction due to walking or sitting down, whatever the case was.
She has escalated now to requesting a full refund as she claims it was damaged
I spoke to EBay support and even the operator agreed that this is a just plain knit picking

Please help has anyone had something similar?

[kopenhagen5]

Don't refund until you have the item back.

[*tippy*toes*]

It's called wardrobing. Someone buys an outfit, they wear it, have no further use for it, so claim there is damage to get a refund. Sadly, it's a common thing with women's clothing and there's not a lot you can do about it. The buyer will win the dispute, because they always do. All you can really do is ask for it to be returned and then refund. If you don't, you risk them really damaging it, where you will still lose a dispute. It's sucks, but it's a reality of selling clothing.

[karinakucherenko]

Thanks guys I have given eBay multiple calls and I had 3 support team members putting notes that this claim is beyond ridiculous
With photos she sent there are no rips visible so I think I will escalate this with the eBay team and let them review this
I won’t let this person bully me and hoekfully this will be a lesson to her

[karinakucherenko]

Not to mention she down low called me fat that’s why the seams have moved on the garment
No reason to get persona there

[*tippy*toes*]

May I strongly suggest that you do NOT escalate this with eBay. 99.9% of the time when the seller escalates, the dispute immediately closes in favour of the buyer. If that happens, you lose the money and the garment because eBay will refund without the buyer having to return the item. You would be far better insisting the buyer return it for a refund. At least that way you have it back and you can resell it (ensuring you take a stack of photos of every square inch in case this happens again).

Trust me. I've lost track of how many times we've seen this happen here. Seller escalates, buyer gets immediate refund without having to return. Lose lose for the seller.

[karinakucherenko]

Oh no, I won’t escalate myself I have offered a partial refund because she wants to fix it somehow, that’s her deal not sure what is there to fix
But I think she will escalate and she already done a formal request for refund

[karinakucherenko]

So it does not matter what notes and formal letters the support staff have put against the case?

[*tippy*toes*]

Rarely it might make a difference, but usually not. At the very outside, eBay might refund out of their pocket, so you don't lose the money, but it still gives the buyer a refund and the item. It does happen, but me personally, I'd not risk it. It's your call if you think that may happen with your case. Ebay don't really like parting with their own money!

[brerrabbit585]

If you use facebook, search for her there and see if there are photos of her wearing the dress at a function of some sort. A lot have been caught out this way when they say the dress arrive damaged, yet the pictures show them wearing it.