on 29-05-2019 06:20 PM
Solved! Go to Solution.
on 05-06-2019 09:41 PM
on 29-05-2019 06:41 PM
on 29-05-2019 10:40 PM
It's called wardrobing. Someone buys an outfit, they wear it, have no further use for it, so claim there is damage to get a refund. Sadly, it's a common thing with women's clothing and there's not a lot you can do about it. The buyer will win the dispute, because they always do. All you can really do is ask for it to be returned and then refund. If you don't, you risk them really damaging it, where you will still lose a dispute. It's sucks, but it's a reality of selling clothing.
on 29-05-2019 10:43 PM
on 29-05-2019 10:44 PM
on 29-05-2019 10:49 PM
May I strongly suggest that you do NOT escalate this with eBay. 99.9% of the time when the seller escalates, the dispute immediately closes in favour of the buyer. If that happens, you lose the money and the garment because eBay will refund without the buyer having to return the item. You would be far better insisting the buyer return it for a refund. At least that way you have it back and you can resell it (ensuring you take a stack of photos of every square inch in case this happens again).
Trust me. I've lost track of how many times we've seen this happen here. Seller escalates, buyer gets immediate refund without having to return. Lose lose for the seller.
on 29-05-2019 10:51 PM
on 29-05-2019 10:52 PM
on 29-05-2019 11:12 PM
Rarely it might make a difference, but usually not. At the very outside, eBay might refund out of their pocket, so you don't lose the money, but it still gives the buyer a refund and the item. It does happen, but me personally, I'd not risk it. It's your call if you think that may happen with your case. Ebay don't really like parting with their own money!
on 29-05-2019 11:22 PM