The hide of some buyers!!! Haha

[b5mech]

What would you do if you quoted someone for postage using the Australia Post website and the cubing function which you have to do on the website, turns out to be $30. You go and post the item but the Australia Post cashier doesn't cube the parcel so it turns out to be $10 cheaper. Am I expected to give a refund to the buyer??? LOL...I've recently had a someone say they require a refund for the difference in postage price. I don't think buyers understand that bubble wrap, boxes, sticky tape and my time answering your stupid questions costs money too. Are sellers now giving out refunds for this???

[phorum_junkie*]

Personally I would have insisted the PO cubed the parcel then there would have been no problem and I would not be at risk of the parcel being cubed at some point during the journey and the buyer hit with paying the extra postage or having to wait for delivery as AP wrote to me asking for the money.

Not going to be a problem for me as I rarely sell anything, even combined items, that won't fit in a 5kg satchel or a B4 box.

[belindabargainhunter]

I had a seller refund me the difference. Had they not I would have not be any the wiser. The positives for this seller. I felt what a good trustworthy seller. She not only communicated with me, she was honest in her postage costs. She got extra thought put into her review and all five stars.
I guess u need to work out if feedback is important to u.

[*crikey*mate*]

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@b5mech wrote:

What would you do if you quoted someone for postage using the Australia Post website and the cubing function which you have to do on the website, turns out to be $30. You go and post the item but the Australia Post cashier doesn't cube the parcel so it turns out to be $10 cheaper. Am I expected to give a refund to the buyer??? LOL...I've recently had a someone say they require a refund for the difference in postage price. I don't think buyers understand that bubble wrap, boxes, sticky tape and my time answering your stupid questions costs money too. Are sellers now giving out refunds for this???

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I would refund the money if for no other reasons than goodwill and honesty.

By using the postage calculator, you are implying that the postage the customer is paying is what you have been charged. That is quite possibly one of the factors they considered when making the purchase.

personally, I rarely deal with a seller whose packaging and handling charges seem to be excessive - and $10 is very excessive to me - it shouldn't take you 10 minutes to pack most orders - if it does, you're doing something wrong and I think $60 p/h is a fair bit to pay someone to pack an item I bought off them.(unless i really, really want the item and there is no alternative)

Why would your packaging and time be worth an extra $10 jut because the postage was cheaper than expected?

Would you have sent the item had the postage costs charged at POS been $10 more;  would you have taken it on the chin like a good Boy Scout and sent the parel anyway because that is what you quoted in your listing or would you have asked the customer for more money to cover the shortfall?

Your handling costs should have already been included either in your sale price, your postage and handling price or for items where the postage calculator included transparently in the Handling section.

BTW - you may need to familiarize yourself with eBay's Excessive Postage and Handling Policy - you are not allowed to include a cost in the postage and handling charge for the time it takes you to answer questions, be they stupid or otherwise.

Furthermore, if your packaging and handling cost $10 more just because the postal service charged you a lower postage rate, then you're doing something wrong and may need to reeevaluate your business practises - just saying.

[k1ooo-slr-sales]

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@b5mech wrote:

What would you do if you quoted someone for postage using the Australia Post website and the cubing function which you have to do on the website, turns out to be $30. You go and post the item but the Australia Post cashier doesn't cube the parcel so it turns out to be $10 cheaper. Am I expected to give a refund to the buyer??? LOL...I've recently had a someone say they require a refund for the difference in postage price. I don't think buyers understand that bubble wrap, boxes, sticky tape and my time answering your stupid questions costs money too. Are sellers now giving out refunds for this???

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I agree, I hate it when people ask stupid questions

[davewil1964]

I find that moderately unlikely, given your willingness to give your time free to answer same on the boards.

[k1ooo-slr-sales]

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@davewil1964 wrote:

I find that moderately unlikely, given your willingness to give your time free to answer same on the boards.

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trust me dave, some nights I go to bed so full af rage that I can hardly sleep !!!!!!             

[davewil1964]

From questions on the boards, presumably, rather than from potential buyers.

[*crikey*mate*]

and yet you still talk to me the next day....

you have such a big caring heart and a great capacity to forgive.......

[shoptilludroptara]

hi

i would refund the buyer the $10-only fair thing to do

and answering questions as a seller is what you do on here(even it you think they are silly)

to a buyer they might br relevent questions

i buy and sell so i see from both points of views

tara

[k1ooo-slr-sales]

haven't sold for a while.  When I do, I don't post with the ID that is selling.  Would hate for anyone to think I am trying to advertise my items by posting here.

I have had some questions from buyers in the past, but we choose how much of our valuable time to spend on each buyer question, and some are not worthy of much time, which would mean they don't cost me anything but a few seconds and a one word response.  I have been known to put some questioners on my BBL as I do eBay as a hobby and can afford to exclude potential buyers if I have a bad feeling about them.  I'd rather do that than bi+ch and moan about them later.