They won't remove neg that is clearly breach of policy.

[spied-a-man]

Unbelievable.
Buyer claims minor damage in post wants 50% refund to avoid paypal claim and states it in message in black and white  it's a lie but i give it anyway then buyer goes ahead and still files claim for snad after receiving requested refund and leaves neg feedback "Absolutely terrible. I have put in a paypal claim. Do not buy from this person!" Clearly a scammer or competitior and they won't remove it. "Unfortunately, the Feedback you've received doesn't meet our criteria for removal." Everything i've read anywhere online says you just cannot mention a paypal case in feedback. This is absurd what hope do sellers have. My account is low volume it puts me down to 85.7%. i wouldn't buy off someone with 85.7%. Unba Fing leavable.

[digital*ghost]

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@grandads-old-shed wrote:

Thanks mate i'll see how that goes.

Check this out. 

' I am requesting 50% of what I paid back.
Please confirm so we can avoid a paypal dispute"

And it was paid........Then opens case as well......
What choice did i have but to pay it that's a demand and a threat nicely disguised as a request. Open slather for extortionists to romp as they please and we can't even do anything but **bleep** in here.

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To be brutally honest, and I say that because it's not really going to help you now (but perhaps may in the future, if - heaven forbid - you encounter a similar circumstance), I never would have issued the 50% refund they asked for, at least, not without question (if that's what happened).

I am certainly open to negotiating some of my return terms with buyers, and am much more flexible if the fault is mine or the product was damaged / faulty due to no fault of the buyer, but if I received a message like that, I would have asked for evidence first. If none was provided, I would refuse to provide any refund unless the item was returned and I could examine it myself (it's a bit easier for me to tell if one of my items has been intentionally tampered with, as they are mostly handmade). 

If I thought a buyer was lying about supposed damage, there's no way I'd give them anything without a fight. As you can see, sometimes doing so doesn't stop what they threatened you with in the first place. 😞

[padi*0409]

Thank goodness eBay isn't a footy team Digi, because they're dropping the ball in so many places nowadays.

This one's yet another in the saga of them not following/abiding by their own rules.

They really need to have a good hard look at their business, or the trickle of buyers and sellers leaving will become a flood.

(Or another player could come into the online buying/selling business with a better deal for their members.)

(got a spare few billion $'s to start one up?????????????? HAHAHAHA)

[spied-a-man]

Yeah i'm learning the hard way. it was 4 metal objects packed individually in bubble wrap then in a box. Box was not damaged they admit but claim each of the 4 objects has a dint not in great condition as stated. i said no way all perfect when packed no damage to box what you say is impossible i asked for pics. tried to get me to give email adress said can't do pics in Ebay. i said rubbish of course you can. pics came eventually showing small dints on 2 not all 4, so first lie exposed not 4 dinted 2 dinted. I am still of the opinion that they were intentionally dinted to extort the 50% refund as it had little to no impact on the function and were very hard to see anyway. I can't work out what this goose is doing but after an email asking for half back to avoid PP claim, and PP can see all this...surely they can't find against me...but then again i thought the feedback would go too.
If they win i get back damaged goods that were perfect when sent so i lose the ability to sell them again..for the same price anyway...i've already lost the final value fee and found out refunds don't matter it will stick no matter what i've lost that money. And lost my account virtually because i don't feel i can use it to sell except maybe a few buy it now's and try and bury that comment after a year or so...I think this person may have the same things they're selling under another account and we were competitors for this market..i just dunno what makes people tick like that because i keep my nose to myself i never even know who else is selling the same until something like this happens and you wonder **bleep**? 

[padi*0409]

I think you'll find that the majority of buyers wouldn't take much notice of that single neg after reading it and your comment after it, I know I would still buy off you despite it - shame you're not in Perth, I could do with some more old bits for my shed................!!!

Hopefully eBay will see what's gone on and take that unfair neg away.

Good luck with it all,        Padi.

[digital*ghost]

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@padi.0409.0409 wrote:

(got a spare few billion $'s to start one up?????????????? HAHAHAHA)

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Not yet - we'll see how next month's sales go... 

It certainly makes things very frustrating for everyone when different people (at eBay) apply the same policy in different ways - no one can ever be truly confident of the position they're in and/or the best way to handle it. (Which may well be the point  ). 

The truth is, there will be a few buyers who overlook listings when the FB percentage is below a certain point and not bother to look - I personally always do, as it's obvious someone with only 20 FB has had maybe one or two (as opposed to a consistent string) and most reasonable-thinking people will take the time to look and put it all in context (as much as they can see, anyway). Feedback from buying, if you make any purchases, will lift the percentage a bit.

I'd be concentrating on putting my case to PayPal - the buyer's message probably can't help with anything, but if you can provide clear and reasoned points as to how and why the items remain as described, fully functional etc, and - if they were - packaged in such as way as to prevent that kind of damage occurring in transit, plus a full explanation as to why you issued a refund (i.e. make it clear it was not an admission the items aren't as described, just an attempt to keep a customer happy), you might have a shot. 

If the claim is decided in the buyer\s favour, they're going to have to pay for return postage with tracking etc to get the rest of the refund - they may not think it's worth it, especially if it was just an attempt to get the rest of the money back and they do actually want to keep the items. 

[spied-a-man]

Smee again the OP. (I've changed name).
So after me ringing, begging, crying, threatening, sooking and everything else i gave it one more shot. The buyer never had the balls to escalate the dispute which they obviously never had a chance of winning so i sent yet another request to have the comment removed under the guideline policy that i won the paypal dispute. If they had have said no you didn't the dispute was never escalated i was going to say so there was no claim? Then the feedback is a lie....
but to cut a long story short....they've finally removed the comment but retained the negative rating. Whilst i'm far from happy i can at least salvage my ID as usable and not close it just use it as a buying account until the % starts to look decent again. I'll accept it as a half victory. Despite the neg my feedback doesn't look too damaged. Thanks everyone who tried to help.

[spied-a-man]

Actually the more i look at it the less happy i am still but what can ya do. there's only one company i know of that spits on the customers who pay their bills. if they were a bricks and mortar market and treated their sellers the way they do now nobody would ever go near the place.

[padi*0409]

A win of sorts for you, well done for pushing eBay a bit lot, I still don't think the single neg would put prospective buyers off - especially now the buyer's comment has been removed.

Good luck for the future.