To reply, or not to reply?

[aussie.grazing.boards]

What do you think? When you get a neg, should you reply to it? Or just leave it be?

I've always replied, and given my side of the story, but after viewing other sellers negs, it's almost like they have an excuse for everything, and they're always right.

How do you feel?

To neg, or not to neg? that is the question!

[aussie.grazing.boards]

Snap, got the last line wrong,

To reply? Or not to reply, that is the question!

[imastawka]

You're certainly racking up the negs and neutrals.

Wouldn't the idea be,  to not get them in the first place?

Rather than try and work out whether to reply or not?

[aussie.grazing.boards]

@imastawka

Good grief, are you still haunting these boards, it's been years, I thought you might have got a life by now.

Lol, and as always, your answer is off topic.

[elusiveeditions]

Some of your neuts/negs are clearly buyer error, and with that many tranascations I guess you're bound to get a few.

People who complain that the cheap item was of cheap quality- pft, what did they expect?

But you are clocking them up, so I'd be looking at any way of reducing them (ie, if people are whining about post time, maybe a quick msg saying 'thanks it's been mailed today' on top of marking items sent, things like that).

To answer the question!- yes, I'd be replying and trying to get people onside.

[lyndal1838]

I would normally like to see the seller's side of the story when there is a neg but in your case it is not a good look to either admit blame or make excuses by blaming everyone else.

My advice would be not to draw any more attention to your negs than necessary.

[aussie.grazing.boards]

@elusive

Yeah, you're right, I've had to think of system where I can keep track of complaints and others issues, and not let them get forgotten. Now, if there is an issue, I move the email to a special folder, so I can keep track of them.

Sales have just exploded, and I'm trying to keep track of everything.

[*tippy*toes*]

I love the neutral you got for not leaving feedback. I'd definitely be replying to that one explaining that feedback is VOLUNTARY! Also the ones where you are being blamed for Aust Post being slow to deliver. I love how buyers blame sellers for the post being slow. Like we have full control over it.

I replied to my negative because it was my fault and I wanted other potential buyers to know that I was happy to take responsibility if I had made a mistake. That buyer actually left 2 negs (from 4 items), so one reply was taking responsibility and the other was saying what I'd done to ensure it didn't happen again.

I recently received a neutral on my other account which I replied to. The buyer clearly didn't read the description or even look past the main photo because if he had, he would have known exactly what he was buying. I wasn't rude, I just said something like "if you had read the description etc etc.......". He is a low feedback buyer who likes giving out red and grey dots. He also likes giving one star for everything when he does leave the rare positive (he bought at the same time from my main account and trashed my stars big time). He was a last second bidder so I had no time to check his feedback left for others.

As far as replies, if something is your fault, say it's your fault. If the buyer is just being a pratt, give a polite reply so it doesn't make you look bad. Also add their username in the reply so others can see who they are.

[aussie.grazing.boards]

@lyndall

My thinking is that replying is drawing more attention to the neg, would you agree?

[lyndal1838]

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@aussie.grazing.boards wrote:
@lyndall

My thinking is that replying is drawing more attention to the neg, would you agree?

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Yes, that is what I said.