Trouble with a buyer

[callie3083]

Hi, 

I have a buyer who has bought an item from me and paid for it but is now messaging me saying that they have purchased more items from me and need me to confirm. 

I have only sold her one item and I cannot tell her otherwise.  I have sent her screen shots from my app showing her the item she purchased and how much she paid me but she is still convinced that I have sold her more items!! I don't know how to resolve this!!

[davewil1964]

Nor do I.

Maybe check your emails, use a computer, ignore her.

If she hasn't bought anything else from you there is nothing to resolve. Don't sweat the small stuff.

[sugar249]

has she maybe got them in her cart.

Or did she add mutliple items to her cart and paid for the lot, not realising that part of it went to you and part to someone else.

Not sure what you can do,  but I would sweat it, as someone like this would open a case and give you negative feedback even though its not your issue.   

[papermoon.lady]

I have no idea either.

Of course you would have noticed if she had used two different accounts (same name, same address), so this can't be the problem.

The fact that she asked you to confirm is weird. I guess she didn't get a confirmation email from eBay and is confused (obviously, if you only sold her one item), so maybe something went wrong and payment for the other items didn't get through, or the items are still in her cart (as already said) (just two possibilities, but nobody can really know what happened without seeing her account).

[papermoon.lady]

Maybe tell her to look at her purchase history?

[arctoph_49]

Yes, if she doesn't have the items in her purchase history she has not bought them and there is nothing she can do against the seller.

Is she new to eBay?

[sugar249]

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@arctoph_49 wrote:

Yes, if she doesn't have the items in her purchase history she has not bought them and there is nothing she can do against the seller.

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Yes, but no, because she did successfully buy one item,  and OP does all the right things, she can still give a neg because she thinks she is missing items, even though op sent her what she actually purchased.   Not justified but possible.

[domino-710]

That neg could be removed - if not applicable to the item purchased.

Not difficult to prove how many items were purchased - seemingly only one.

[arctoph_49]

Yes, but as domino said, if the items she thinks she has purchased (maybe in good faith?) are not in her purchase history and she mentions in her fb that other items are missing, eBay will remove that feedback.

[sugar249]

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@arctoph_49 wrote:

Yes, but as domino said, if the items she thinks she has purchased (maybe in good faith?) are not in her purchase history and she mentions in her fb that other items are missing, eBay will remove that feedback.

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Yes I am aware of that, but it is still something op needs to consider. And depends how they word the feedback it may not be removed.  I'm just giving an alert, sorry if that upsets you. But if it helps op, I don't care.