UPI Case Won't Close

[clarry100]

Had a buyer who ordered a BIN item and did not pay.

Sent here a gentle reminder but no response.

So after 4th day opened a UPI case.

Straight away she contacted me to say she had been sick and husbands pay did not come thru and.... blah... blah. You know the drill.

But... could she have my bank details to pay straight away. No worries.

So overnight the bank deposit did actually come thru. Surprise!

I went into the order and marked the status as Payment Received by bank deposit, and the item has now moved over to the awaiting shipment list as I expected.

But... the UPI case is still open. I thought it should have automatically closed when I marked it as payment received.

Anyone know how to close the UPI case now?

[harley_babes_hoard]

Is it still in the resolution centre? if so see if you can click on it and manually close it.
http://resolutioncentre.ebay.com.au/

[clarry100]

Yes it was still in the resolution centre.

I ticked the option close because the buyer has paid.

So now they are not in the resolution centre and a note against them says no FVF refund given. Fair enuff as the buyer has paid.

But now its permanently stuck on my awaiting payment list and it seems no matter what I do it starys there.

very confusing.

*** EDIT ***

I just once again marked it as paid. Now it has moved over to my paid and posted list which is fine as I have packed them ready to post.

Phew!!! What a rigmarole.

The message aginst the sales record still says a UPI is outstanding .