on โ05-04-2015 11:55 PM
on โ06-04-2015 12:02 AM
on โ06-04-2015 12:25 AM
I agree with CQ....itis hardly your fault if the buyer did not read the very short description or look at the photos properly. You can even see the crease in the photos
on โ06-04-2015 08:06 AM
also reply to the neg....you can lead follow up feedback...look it up...then say something along the lines of "buyer read description and still left a neg...unfair' name the ID of the buyer in your follow up feedback
on โ06-04-2015 10:45 AM
I would be replying with something like "Description said crease in middle. <userID> didn't read. Photos show crease too" or whatever fits into the feedback box.
on โ06-04-2015 11:11 AM
Good luck. I also got a neg recently (overseas buyer) who claimed 2 months later "item not received". I got the comment removed as it was "abusive" but the rating will stay!!!. I refunded the next working day via PayPal (which I only access a few times a week ) out of "goodwill "and apologised via message. I also agreed the item should of been long received. My biggest mistake was not to add "tracking" - my fault 100% as I was trying to keep postage cost down for buyer. Amongst the "automated " responses I got from Ebay was one with a greeting of "Dear James". Not my name or sex or a sale I had made - had 0 to do with me. (Was another request for feedback removal)
As it's been said 10000 times over - buyers have the upper hand on Ebay. I had a non paying bidder with quite a bit of "positive" feedback.......there were 13 "false negatives" in 1 month......yet still a registered member????
on โ06-04-2015 04:10 PM
You can clearly see the damage in the photo when you click on it an enlarge it. This buyer is a noob
on โ06-04-2015 04:18 PM
on โ06-04-2015 11:31 PM
on โ07-04-2015 11:39 AM
By the sounds of it, he was buying them to resell, looking at what he's selling himself. I also noticed that he has had a negative feedback himself. Not to mention pretty carpy stars.
He's admitted in the feedback that he didn't read the description, I'd still be contacting eBay about getting it removed.