Hi
Today I received an unfair negative from a buyer. It all started mid last week when they said their item hadn't arrived by the estimated delivery time that Ebay displayed. They purchased and paid for the item around 1am Friday morning 26/06/15 and I packed and posted it around lunch time on Friday. So the item was sent within 12 hours of the item being paid for. The tracking number 63213324700092 Aus Post.
Anyway, the buyer sent me the first message about it not arriving by the estimated time. I responded and said the item was sent within hours of payment and told them I had no control over the item once it is in Australia Posts hands. It was travelling from Hawthorn to Sydney and told them it shouldn't be too far away.
By last Friday it still hadn't arrived and was obviously lost in transit somewhere. They sent another message about how **Bleep** off they are and how this is their worst Ebay experience ever, that I was a bad seller and thats why I will be getting bad feedback. I said "how can you blame me for what Australia Post have messed up"? I bent over backwards to send your item off on the same day you paid for it. I said I would be annoyed too if I was expecting an item, but they shouldn't look at me as a bad seller.
The next email they sent was much the same so I told them they should file a complaint with Ebay or Paypal about their item not arriving. A few days later they filed the complaint with Paypal and it was escalated to a claim.
I received a message from Paypal today and they said the case had been amicably resolved and case closed. The item had obviously been delivered today.
I check my ebay feedback and there is a big fat negative sitting there from the buyer.
So what it comes down to is they finally received their item, which after all the messing around by Aus Post, still arrived in 10 business days.
I received a negative feedback over something that I had no control over.
I have been a member since 2007 with 971 feedback. I only started selling again in the last 6 months or so, I have sold about 22 items and now my feedback is 95%.
I messaged Ebay about my problem and told them the situation, I also told them to check the tracking number and message history. They responded with one of their generic messages and they said how frustrating it can be etc etc and told me to resolve it with the buyer. This buyer never spelt one word correctly and used no gramma, so there is no solving anything with them.
I'm furious with the negative, as well as Ebay's response.
A 95% feedback looks shocking and totally effects how I look on Ebay before anybody even clicks on my listings.
If this case was in a court of law, they would force Ebay to remove the negative
Surely sellers have some sort of a leg to stand against Ebay here.
