Unpaid Item Assistant is USELESS and Part of SNEAKY Policy to Push Paypal

[waddingtonfirstaid]

Since March this year I have had 4 occasions to call or write to eBay for help as a result of the Unpaid item Assistant failing to trigger when a buyer does not pay. Today I heard the truth about what is going on.

The Unpaid Item Assistant will only trigger IF you promote Paypal as the sole payment vehicle. It will not work if buyers fail to even use the checkout regardless of payment option. It will not work if a buyer uses the checkout and selects to pay via cheque, money order or direct deposit and then fails to do so.

It did not work in March when I had a non-payer but eBay helper said it was due to not setting the preferences to use it (even though I already thought I had it set). It did not work in May when I discovered the drop-down list no longer supported the trigger after 7 days. So we set it to 5 days. It did not trigger in July. Apparently eBay had changed the code linking with combined payments prefs and for some reason it was showing 3 days but never triggered anyway. So it had to be hard set again but this time to 4 days. This month, it never triggered again and I'm told this time around it will only trigger if transactions use Paypal.

For the non-believers, I can post transcripts to support what i say.

Well what a sham and what a complete con. It should trigger if the checkout has never been run by the buyer or the seller. It should trigger if the $ payment symbol is not set by the buyer or the seller. But NO, eBay want to push Paypal don't they?!

I'll not list for 2 months in protest once my current listings end. They disgust me no end.

[davewil1964]

At last check I had 95 items for sale. Plus the 800 on my selling ID.

There is no need to let a NPB drag out for weeks. ONE reminder/query, open case, close case 4 days later. Simple

[putney32]

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@weducational2 wrote:

As I already flagged, that condescending comment added nothing to the discussion and pretty well typifies how demoralising the forums become when people like myself try to become proactive to make this place better but get these types of replies. Although I mentioned 4 ocassions, when you sell items that are not paid for, the string of communications to the non-payer usually goes on for weeks (messages, finding the buyer's details, emails, phone call attempts, rechecking time frames so you are sure you have everything correct and you are allowing enough time). When you put misguided faith in an automated system that is a complete failure, then you can add more time to each event and every lengthy exercise becomes excruciatingly painful!

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why?

your my eBay All Selling page tells you when they purchased, if it's day 4 and no $$ come thru, you open a dispute  (say 5 seconds time)

if they just forgot they pay and ebay closes the dispute for you (no time at all from your busy day)

if they do not pay 4 days later, you click on the Close Dispute link and you get your fvf back and item is freed up for relisting (another 5 seconds).

if your UID is not ready to close, say it's 3 days and 22 hours, there is no link to click, therefore you dont need to check on anything, ebay does it for you by only making the option available after the 4 days.

easy peasy

[digital*ghost]

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@weducational2 wrote:
The simple solution to the point you make here is, if the buyer flags to pay via bank deposit, then the automated unpaid item assistant allows 3 extra days. But eBay don't want to do this, they only want to push Paypal.

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I guess you skipped over my previous post... 

In summary, the UPI assistant works with all electronic payment methods, not just PayPal. I'm sure eBay do want to push PayPal but there is no agenda apparent in regards to the UPI assistant.

More importantly, the UPI assistant is intended to automate a process that would otherwise require manual input. If it encompassed manual payment methods it would also require manual input (eg making sure payment is received > making sure the UPI process is not automatically started etc), and thus the general purpose of it is rendered rather futile. 

Sorry, but I'm not seeing the conspiracy here. 

[darkdragonempress]

From putney32: "your my eBay All Selling page tells you when they purchased, if it's day 4 and no $$ come thru, you open a dispute  (say 5 seconds time)

if they just forgot they pay and ebay closes the dispute for you (no time at all from your busy day)

if they do not pay 4 days later, you click on the Close Dispute link and you get your fvf back and item is freed up for relisting (another 5 seconds).

if your UID is not ready to close, say it's 3 days and 22 hours, there is no link to click, therefore you dont need to check on anything, ebay does it for you by only making the option available after the 4 days."

Sorry if this has been answered somewhere but I couldn't find it. I have a non-paying buyer on an item that was pick up only (which means the dispute doesn't show up in PayPal). The listing ended on December 1 and the buyer never paid or made contact. On December 5 I sent an unpaid item reminder and again received no response from the buyer (0 feedback, so based on past experience with 0 feedback buyers, I'm not expecting them to ever pay). It is now December 10 (five days after I initiated the dispute) yet there is no link for me to close it as far as I can see. How do I go about closing it? There was another bidder so I'd really like to be able to get my FVF back and offer it to the other bidder if they still want it.

[darkdragonempress]

I'll also add that my 'pick-up only' item is in Victoria and the buyer is in Queensland, further increasing my suspicions that the buyer is nothing more than a time waster...

[beautbots01]

To close an unpaid dispute.  You will find on your Summary Page on the right hand side "Resolution Centre".  It should have a number 1 against Eligible for Final Value Fee Credit.  Click on that link and it will take you to the current dispute where you should be able to complete your unpaid dispute and get you FVF refunded. HTH

[tuffy42tuffy]

Yes..you are SPOT ON. Fast becoming a joke which is no longer funny. Wake up eBay.