We’re reaching out to our millions of customers by email but it will take some time to contact everyone. Meanwhile, remember that you can go to eBay.com.au and change your password.
I have just received 2 emails today re both eBay accounts ..not in either of my ebay messages so assume they are not genuine as addressed to ebay member however my christian name and eBay id were at the bottom which I have deleted and inserted stars . There is a link at the top , didn't click of course.Hovering over the ebay address at the top is ebay@reply1.ebay.com
Where do I forward them ? Thanks
IMPORTANT: PASSWORD UPDATE Dear eBay Member, To help ensure customers' trust and security on eBay, I am asking all eBay users to change their passwords. Here's why: Recently, our company discovered a cyberattack on our corporate information network. This attack compromised a database containing eBay user passwords. What's important for you to know: We have no evidence that your financial information was accessed or compromised. And your password was encrypted. What I ask of you: Go to eBay and change your password. Changing your password may be inconvenient. I realize that. We are doing everything we can to protect your data and changing your password is an extra precautionary step, in addition to the other security measures we have in place. If you have only visited eBay as a guest user, we do not have a password on file. If you used the same eBay password on any other site, I encourage you to change your password on those sites too. And if you are a PayPal user, we have no evidence that this attack affected your PayPal account or any PayPal financial information, which is encrypted and stored on a separate secure network. Here are other steps we are taking:
As always, we have strong protections in place for both buyers and sellers in the event of any unauthorized activity on your account.
We are applying additional security to protect our customers.
We are working with law enforcement and leading security experts to aggressively investigate the matter.
Here's what we know: This attack occurred between late February and early March and resulted in unauthorized access to a database of eBay users that includes customers' name, encrypted password, email address, physical address, phone number and date of birth. However, the file did not contain financial information. And, after conducting extensive testing and analysis of our systems, we have no evidence that any customer financial or credit card information was involved. We also have no indication of a significant spike in fraudulent activity on our site. We apologize for any inconvenience or concern that this situation may cause you. As a global marketplace, nothing is more important to eBay than the security and trust of our customers. We know our customers have high expectations of us, and we are committed to ensuring a safe and secure online experience for you on any connected device. Devin Wenig President, eBay Marketplaces
Thanks for your reply ...I had changed my passwords the other day when we first heard about the hacking. I also just sent it on to spoofs@ebay.com and they have replied pretty well straight away saying this was from them but then went on to say if the email is not in my eBay messages then it is not from them ..maybe they didn't read my message properly where I said definitely not in either id messages.
Okay, my hubby got forced into changing his password, but he has yet to receive your email verifying it's really him, so he can't complete the process! What's the deal??
I have also received a change password request today when I tried to log in. I have already changed my password so don't understand why i have receceived this request when trying to sign in. The message states they are unable to finish the process at the moment and I am UNABLE TO LOG IN to my other account.
