VALIDITY OF AN EbAY TRANSACTION

[2012sciencestudent]

Hi to all,

I am knew to eBay with 15 positive transactions & one unfair negative feedback that has reduced my feedback %, drastically to 94.1%.

 I recently refunded a paypal payment from a winning bidder who would not confirm his identity or shipping address; also this user had hidden feedback & was unresponsive to any of my questions.

As a result the user left me negative feedback.

My issue is..since the user had a post office box as his paypal shipping address...is this valid under eBay/ Paypal policies?

I did read somewhere that a P.O. Box address is not a valid address/ shipping address, therefore if this is so, then the negative feedback left me, under these circumstances  should also be invalid ?

Do I have a right to have this feedback removed, as my requests to date have not changed anything, but left me with a damaged credibility.

[digital*ghost]

PO Boxes are perfectly legitimate so there was no reason for not sending. It's not necessary to ask the buyer to confirm their identity, or their address since they select and confirm it already when they go through checkout.

I use one (a PO box) myself - it's more secure and while some sellers won't ship to them it's usually because they use couriers, which can't deliver to PO boxes. If you're using Australia Post, there's no reason not to send to one.

If you have any concerns about sending an item, just make sure that you send it registered to the exact name and address on the PayPal payment notification.

And I would say no, it's unlikely you can get that feedback removed, since according to you it's factual, in that you didn't follow through on the transaction despite the buyer having paid.

[syrupsmummy]

PayPal requires proof of posting to the PayPal registered (shipping) address. So I don't think there was a problem posting to P.O.Box.

But I'm not an expert. So I'm not 100% sure.

But Sending $100 item by 60c postage with registered post is not a good idea because Australia Post won't compensate for letters even though you register them. I think it's better sending as registered parcel for $100 cover.

I send my items to P.O.Box all the time. P.O.Box is usually safer than posting to an address if it's regular post. The mail can't be stolen from mail box, For the registered post the buyer has to show ID to pick up the item. I would have posted the item to the P.O.Box if I were you.

As for your feedback percentage drop, you can start a new ID if you want your 100% back. Not many feedback to lose.

[leader-of-the-band]

I have a PO box for my mailing address and have completed more than 500 purchases over 4 IDs without a problem . . . . EVER.  There were a couple of transactions where the sellers were insisting on using a courier and I either had the item sent to my wife's work address OR to the local StarTrackExpress depot.  I would recommend to all that a PO Box is the way to go for eBay purchases.

Your followups to feedback left for you have done you no favours.  If I was a buyer thinking of buying from you and I checked out your feedback I would hit the back button and not look at your listings ever again.

[*new2vintage]

What a mess - you've added a nasty and untrue comment to your buyer's feedback for you and you've added another nasty comment about him to feedback from another buyer. You've made yourself look really bad. Learn more about selling and about how ebay works in general

[*new2vintage]

By the way not offering a refund won't help you when a buyer opens a Paypal dispute.

[my-original-art]

wow - i would be very upset if i was the buyer who you left unrelated feedback about someone else on my feedback.  You would be getting nasty emails from me and i would not buy from you again.

I live atop of a very high mountain and i do not have any mail service here - i have no choice but po box - i think you are in the wrong.

[motherbear2003]

If I was you, I would become even newer and start again:|

[*new2vintage]

It's ridiculous to refund a large payment just because you don't know what you are doing.

[lyndal1838]

Ouch, the OP has now left followup feedback to two innocent buyers referring to this transaction.

Don't you just love being called a scammer because you choose to have Private feedback?