Was this dodgy?

Had a buyer with their address as being in Forida, USA. After paying she wanted me to send item to an address in China. She assured me she did it all the time. Now they are making a claim item never arrived. Tracking seems to be useless. She gave incomplete address details and was vague. Her address on ebay is still florida. Something feels off

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Was this dodgy?

Why did you post it? If the address was incomplete, there is a good chance you will lose a dispute as you can't prove delivery.

 

For future reference, cancel the sale with the reason 'There is a problem with buyer's address'.

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Was this dodgy?

Australia,post helped me locate postcode from three. Going by her address. I think it's dodgy she had florida as her address, still does. But pres me straight away to send it to china. I specifically have china on my "don't send to". Her feedback seemed ok so I thought it'd be no biggie. The address change I wasn't happy with. 

I sent jewellery, but read you can't to china. I told her I couldn't guarantee they'd turn up. She laughed it off and said she had it sent ll the time, and seemed a bit annoyed. I didnt want a feedback drama, so just sent it. She was getting adamant and needy

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Was this dodgy?

Never let a buyer dictate the terms.

Your account, your terms.

You are allowed to feel comfortable selling on eBay so don't hesitate on telling a buyer that you don't do that.

 

Unfortunately you are only covered if sent to the address in PayPal and you may have been conned.

Lets hope it arrives and they don't open a case.

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Was this dodgy?

Unfortunately all of these things are red flags for a problematic buyer and purchase. Sending to any address other than the one showing on the order details automatically voids any seller protection, even if you can prove delivery to the alternative address.

I know this won't help now, but you have every right to refuse such requests, no matter how insistent the buyer is. As the seller, the terms of sale as yours to decide (as long as they are compliant with laws / policies), and the only choice that is the buyer's is whether they will agree to them or not. I mean, you can negotiate terms pre-sale if you're amenable to that, but the buyer has no right to demand a change to your terms post - sale, which I just wanted to say in case it helps guide your response if something like this ever happens again.

 

Edit: kopes beat me to it ๐Ÿ™‚

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Was this dodgy?

Hasn't even occurred to me to,check her paypal address.  I'm so dumb. There's a THIRD. Address there....in portland oregon.  i tried talkimg to someone at ebay on chat, but they couldnt comprehend my most basic sentence.


@digital*ghost wrote:

Unfortunately all of these things are red flags for a problematic buyer and purchase. Sending to any address other than the one showing on the order details automatically voids any seller protection, even if you can prove delivery to the alternative address.

I know this won't help now, but you have every right to refuse such requests, no matter how insistent the buyer is. As the seller, the terms of sale as yours to decide (as long as they are compliant with laws / policies), and the only choice that is the buyer's is whether they will agree to them or not. I mean, you can negotiate terms pre-sale if you're amenable to that, but the buyer has no right to demand a change to your terms post - sale, which I just wanted to say in case it helps guide your response if something like this ever happens again.

 

Edit: kopes beat me to it ๐Ÿ™‚



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Was this dodgy?


@collectocopia wrote:

Hasn't even occurred to me to,check her paypal address.  I'm so dumb. There's a THIRD. Address there....in portland oregon.  i tried talkimg to someone at ebay on chat, but they couldnt comprehend my most basic sentence.


Ok, that's quite strange - while not damning proof, it doesn't make the buyer look entirely on the level. The best case scenario I can think of, is that they used random US addresses to get around your block on addersses in China, just to be able to make the purchase, and then ask to send to them since it's obviously harder to refuse at that stage, but even that requires someone who is more concerned about themselves (that is, a considerate buyer would have messaged and asked, not just bought and demanded). The worst case is that they knew what they were doing from the start, right down to claiming INR. In either case, for whatever it's worth, I'm always sorry to hear of these kinds of cases, and wish I could offer more / better assistance. Usually, I try to call a buyer's bluff when I think something's off, so you could try that.

 

eg -Do they know tracking isn't showing delivery, or anything like that? I advise buyers that I'll initiate a full investigation with Australia Post, since international packages will have a unique customs number and barcode, which makes them traceable (to a point) regardless of whether they have tracking. It's 100% true, but the info can take quite a while to get because it's done manually, and often won't provide the same details as full tracking, but my intention for saying that to buyers is to do one of two things - if they are genuine, reassure them I'll help, and buy a little time for the package to arrive. If they are not genuine, it implies that if they're lying and have received the package, I'll find out (surprisingly, that is often enough for people to re-think what they are doing. Not everyone, as you'll still get the odd out-and-out scammer who is hell-bent on getting what they wanted, whether the seller knows they're lying or not ๐Ÿ˜ž ). 

 

I had a somewhat similar experience earlier in the year - not on eBay, but a similar site, and the buyer paid by PayPal - the address on the site's order details and the one on the PayPal receipt were completely different (one was in the US, the other was in Russia). This was immediately cause for concern for me, if for no reason other than I needed to know which was the correct address to post to. The buyer wanted me to post to the address not on the PayPal receipt, which compromises my protection, so I told them I would need to cancel the sale so that they could purchase again. 

 

They seemed fine with this, but then their story kept changing, and so did their location, so I washed my hands of it and refused the sale all together. 

 

If you encounter a buyer that tries to refuse a cancellation and re-payment, so that you are both covered, I would always recommend walking away. I understand that address mistakes can happen (I've made them myself), and that the whole cancellation / re-purchase & repayment process can be a little annoying for the buyer, especially if they paid by credit card (because then the funds take a while to be credited back to them), but safety trumps convenience in my book, and any buyer who won't understand that (even begrudgingly), can buy from someone else, as far as I am concerned. 

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Was this dodgy?


@collectocopia wrote:

Had a buyer with their address as being in Forida, USA. After paying she wanted me to send item to an address in China. She assured me she did it all the time. Now they are making a claim item never arrived. Tracking seems to be useless. She gave incomplete address details and was vague. Her address on ebay is still florida. Something feels off


What all the others have said.

 

Basically yes, I think you have been conned.

It's been my experience that buyers who ignore the terms of sale and then press you to fall in with their conditions are trouble and as you're finding, it is all at your risk, none of theirs.

 

Sending to a different address, one that isn't on their account... that's high risk for you. Just say no if anyone asks in future, and cancel the sale, regardless of what excuses they try to put up.

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Was this dodgy?

The Chinese and the Russians have no scruples when it comes to having US accounts just to get around seller blocks for certain craft items.  Many use their own accounts where they're registered in China or Russia but before they buy they change their primary address to one in either the US or Australia to bypass the blocks.  As soon as they've bought they quickly change their address back to their usual one and demand an invoice, thinking sellers will roll over for them.

 

This happened to me a few months ago and I just cancelled the sale.  Not much later it happened to a friend of mine with the same buyer and as I'd already looked up all the details I told her to report the buyer for malicious buying, which she did.  The buyer got a slap from ebay (a policy violation) and wasn't very happy about it, but she knew what she was doing.  I should have reported her too because it's the only way some buyers will get the message.  If you read the policy, anything a buyer does to get around a block is considered malicious buying.

 

My friend sold a lot to China at one stage but only if they used a forwarding address in Australia.  I refuse to sell to them on principle because they've rarely asked, and when they do ask and I say no, they think they can bully me into doing what they want.  

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